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Field Service Lightning program Changed Field-Service-Consultant Questions

Salesforce Certified Field Service Consultant (SP25) Questions and Answers

Question 25

Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should aConsultant recommend implementing this process?

Options:

A.

Create two Service Appointments, set the Related Service Appointment and Time Dependency.

B.

Create one Service Appointment with the total duration of the two jobs and assign two Resources.

C.

Create two Service Appointments and schedule them to the same Resource.

D.

Create one Service Appointment and schedule it to two different Resources.

Question 26

Universal Containers performs service on field assets that require asequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work. Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

Options:

A.

Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.

B.

Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.

C.

Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.

D.

Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.

Question 27

universal container UC want to track the asset lifecycle when equipment has

been snapped out

What should a consultant recommend to meet this requirement?

Options:

A.

Add the field history tracking related list to the assets page and configure the assetrelationships object

B.

Add the related asset related list to the asset page and configure the product requestobject

C.

Add the related asset related list to the asset page and configure the assetrelationships object

D.

Add the field history tracking related list to the asset page and configure the productrequest object

Question 28

Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?

Options:

A.

Service Territory

B.

Work Order

C.

User Territory

D.

Service Territory Member