ITIL-Foundation Premium Exam Questions

ITIL Foundation Certification - IT Service Management Questions and Answers

Question 17

Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

To ensure that a service can be managed and operated in accordance with constraints specified during design

To design and develop capabilities for service management

To provide good-quality knowledge and information about services

To plan the resources required to manage a release

Question 18

In which of the following areas would ITIL complementary guidance provide assistance?

1. Adapting best practice for specific industry sectors

2. Integrating ITIL with other operating models

Both of the above

Neither of the above

Option 1 only

Option 2 only

Question 19

Which of the following provide value to the business from service strategy?

1. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

2. Enabling the service provider to respond quickly and effectively to changes in the business environment

3. Support the creation of a portfolio of quantified services

All of the above

1 and 3 only

1 and 2 only

2 and 3 only

Question 20

Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?

Service Strategy

Continual Service Improvement

Service Operation

Service Design