Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?
Which of the following areas would technology help to support during the service lifecycle?
1. Data mining and workflow
2. Measurement and reporting
3. Release and deployment
4. Process design
Which areas of service management can benefit from automation?
1. Design and modeling
2. Reporting
3. Pattern recognition and analysis
4. Detection and monitoring
Which of the following CANNOT be provided by a tool?
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