ITIL Foundation Level ITIL-Foundation Syllabus Exam Questions Answers

ITIL Foundation Certification - IT Service Management Questions and Answers

Question 29

Which of the following options is a hierarchy that is used in knowledge management?

Wisdom - Information - Data - Knowledge

Data - Information - Knowledge - Wisdom

Knowledge - Wisdom - Information - Data

Information - Data - Knowledge - Wisdom

Question 30

What are customers of IT services who do NOT work in the same organization as the service provider known as?

Strategic customers

External customers

Valued customers

Internal customers

Question 31

Which of the following is service transition planning and support NOT responsible for?

Prioritizing conflicts for service transition resources

Coordinating the efforts required to manage multiple simultaneous transitions

Maintaining policies, standards and models for service transition activities and processes

Detailed planning of the build and test of individual changes

Question 32

Which of the following identifies the purpose of design coordination?

Provide a single point of control for all activities and processes within the service design stage of the lifecycle

Ensuring all service designs have availability designed into them

Designing of all the links between every service design process and all other processes in the service lifecycle

Control of all supplier relationships from design right through to the production environment