ITIL Foundation Level ITIL-Foundation Exam Dumps

ITIL Foundation Certification - IT Service Management Questions and Answers

Question 9

Who is responsible for defining metrics for change management?

The change management process owner

The change advisory board (CAB)

The service owner

The continual service improvement manager

Question 10

Which role is accountable for the operational management of a process?

Process practitioner

Process manager

Service manager

Change manager

Question 11

Which one of the following is the purpose of service level management?

To carry out the service operations activities needed to support current IT services

To ensure that sufficient capacity is provided to deliver the agreed performance of services

To create and populate a service catalogue

To ensure that an agreed level of IT service is provided for all current IT services

Question 12

Which process would ensure that utility and warranty requirements are properly addressed in service designs?

Availability management

Capacity management

Design coordination

Release management