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CMQ-OE Exam Results

Page: 32 / 48
Total 641 questions

Certified Manager of Quality/Organizational Excellence Exam Questions and Answers

Question 125

Which of the following standards is a guidance for environment management?

Options:

A.

ISO 9001

B.

ISO 14001

C.

TS 16949

D.

MBNQA

Question 126

One reason for a service company to segment its customer base is to identify customer groups that:

Options:

A.

Have similar needs and requirements

B.

Purchase a competitor ' s products

C.

Complain about the same service flaws

D.

Are likely to buy the company ' s latest service

Question 127

A company ' s training needs analysis shows that the only people in the organization who have been trained in quality function deployment (QFD) are the quality staff members. The quality manager should do which of the following to address this problem?

Options:

A.

Ask the training manager to set up multiple QFD courses for open enrollment

B.

Schedule introductory QFD training for the next senior management meeting

C.

Schedule mandatory QFD training for everyone in the company

D.

Hire an outside consultant to introduce QFD at a companywide meeting

Question 128

In order for a self-directed work team to be successful, the individual members must be responsible for

Options:

A.

team management

B.

statistical process control analysis

C.

employee recognition

D.

new member training

Page: 32 / 48
Total 641 questions