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ASQ certification CMQ-OE Passing Score

Page: 12 / 48
Total 641 questions

Certified Manager of Quality/Organizational Excellence Exam Questions and Answers

Question 45

A cross-functional team has made improvements on a process and the points on an R chart for that process are now consistent and close to the centerline. Which of the following steps would be appropriate for the team to take next?

Options:

A.

Test the new process in another, similar area

B.

Reward the process operators

C.

Revise the control limits on the process

D.

Look for special causes in the process

Question 46

The first step to delivering outstanding service is the development of a service

Options:

A.

quality guarantee

B.

strategy

C.

organizational structure

D.

procedure manual

Question 47

Which of the following statements best describes a main principle in the theory of constraints?

Options:

A.

Analytical thinking should be used in managing change and solving problems.

B.

Strengthening a part of the process will result in an improvement in the process as a whole.

C.

When each part of a system is performing as well as it can, the entire system is performing optimally.

D.

Each system has a " weakest link " that limits the success of the entire system.

Question 48

Rank in order, from first to last, the following steps in the supplier certification process.

    Monitor performance

    Develop criteria and process

    Report results and award certification

    Evaluate suppliers

Options:

A.

2, 4, 3, 1

B.

2, 1, 3, 4

C.

4, 2, 1, 3

D.

4, 1, 2, 3

Page: 12 / 48
Total 641 questions