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ASQ certification CMQ-OE Updated Exam

Page: 37 / 48
Total 641 questions

Certified Manager of Quality/Organizational Excellence Exam Questions and Answers

Question 145

Which of the following question types should be used when a company interviews a small group of customers about their level of satisfaction?

Options:

A.

Closed-ended

B.

True/false

C.

Multiple answer

D.

Open-ended

Question 146

In the Kano model, which of the following best defines an exciter attribute?

Options:

A.

These attributes can be rated as " important " but they are expected.

B.

These are articulated needs, what customers will say they need.

C.

These are unexpected but if offered, uener.ne " delight " and surprise the customer

D.

Satisfaction increases linearly as these attributes arc more fully delivered

Question 147

If an activity time within a critical path is increased, which of the following is most likely to occur?

Options:

A.

The project will be delayed.

B.

Additional resources will have to made available.

C.

Costs will increase.

D.

All activities in the project will be affected.

Question 148

Which of the following tools should be used to determine whether a process is exhibiting a trend?

Options:

A.

Run chart

B.

Scatter plot

C.

Histogram

D.

Probability plot

Page: 37 / 48
Total 641 questions