CISI IFC Actual Questions

The “Client’s Interest First” standard requires that Dealing Representatives act in the best interest of their clients and place their clients’ interests before their own or their employer’s interests. This means that they must provide clear, accurate, and complete information to their clients about the mutual funds they recommend, including the costs and fees associated with them and how they affect the investment performance. Presenting a fund’s historical performance to anticipate its future return is misleading and does not serve the client’s interest. Using a risk-based approach to select a mutual fund is part of the suitability assessment, but it does not necessarily put the client’s interest first. Accurately documenting the KYC information is important for compliance purposes, but it does not ensure that the recommendation is in the client’s best interest.

Canadian Investment Funds Course, Chapter 8: Suitability and Know Your Client1

While comparing Fund Facts of the different mutual funds, Simone points out that not only are the fund management expenses different but so are the investor profiles for each fund. This behaviour from Simone is ethical because it shows that she is providing accurate and complete information to Pierre and helping him make an informed decision based on his personal circumstances and objectives4. Fund Facts is a document that summarizes key information about a mutual fund, such as its investment objectives, risks, fees, performance history, and investor rights5. By comparing Fund Facts of different mutual funds, Simone can help Pierre understand how each fund differs in terms of its suitability, costs, and potential returns. The other behaviours from Simone are unethical because they do not serve Pierre’s best interests or comply with professional standards. Simone’s ability to keep her knowledge current on competitors’ investment offerings does not necessarily show that she is putting her client’s interest first. She may have other motives for researching other funds, such as trying to persuade Pierre to stay with her dealer’s funds or finding new opportunities for herself4. Knowing Pierre does not like that her dealer’s funds have trailer fees, she chooses not to discuss the relationship between trailer fees and MER while making comparisons. This behaviour is unethical because it is misleading and omits relevant information that Pierre should know before investing4. Trailer fees are fees paid by the fund manager to the dealer for the ongoing services provided by the dealer and its advisors to unitholders5. Trailer fees are part of the management expense ratio (MER), which is the total cost of running and distributing a fund expressed as a percentage of its assets5. Trailer fees and MERs affect the net returns of a fund and may create conflicts of interest between the advisor and the client5. When comparing her dealer’s own mutual funds to the one Pierre discovered, Simone emphasizes the importance of similar net rates of return and minimizes the significance of management expense ratios (MERs). This behaviour is unethical because it is biased and does not present a balanced view of the pros and cons of each fund4. Net rates of return are not the only factor to consider when evaluating a fund’s performance. MERs are also important because they reduce the fund’s gross returns and may indicate how efficiently the fund is managed5. A fund with a lower MER may have an advantage over a fund with a higher MER, all else being equal5. References: Unit 2: Know Your Client, What’s a good MER fee plus 3 strategies to avoid high fees - Bellvest

Research and the CSC curriculum stress that asset allocation is the single most important factor in determining portfolio performance, more than market timing or security selection.

Proper asset mix (equities, fixed income, cash) accounts for most portfolio success or failure.