Change Management Professional CCMP Full Course Free

ACMP requires aformal evaluation of outcomes against objectivesas part of closure. This ensures accountability, provides evidence of success, and informs future projects. Reviewing the change lead (A), employee competencies (B), or sponsor effectiveness (C) may contribute to lessons learned but do not represent the core closure evaluation. The correct evaluation step is option D.

(Reference: ACMP Standard, Process Group 5 – Close; Activity: Evaluate outcomes compared to initial objectives.)

Once roles are defined, the next step is conducting askill gap analysis. ACMP emphasizes this activity to identify whether existing staff possess the competencies required or if additional training, hiring, or external support is needed. Risk assessment (A) and readiness (D) are broader evaluations, while sponsorship planning (C) focuses on leadership. To align resources with capability needs,skill gap analysisis the correct follow-up.

(Reference: ACMP Standard, Process Group 1 – Evaluate; Activity: Conduct skill gap analysis after defining roles.)

Determining how prepared an organization is for change produces anorganizational change readiness assessment. ACMP defines readiness as the degree to which stakeholders and structures are prepared to adopt and sustain the change. Learning needs (B) and communication needs (A) are sub-assessments, while capacity assessment (D) measures absorption ability. The correct overarching output is C.

(Reference: ACMP Standard, Process Group 1 – Evaluate; Output: Organizational change readiness assessment.)

During sponsor identification, ACMP recommends capturingmotivation, abilities, expectations, and concerns. This information helps in coaching, aligning, and ensuring sponsors are prepared to fulfill their role. Obstacles (B), culture (C), and risks (D) are important but are addressed in separate analyses. The sponsorship process focuses specifically on individual leaders’ readiness and capabilities, making option A the correct answer.

(Reference: ACMP Standard, Process Group 2 – Sponsorship; Activity: Identify sponsors and capture motivations, expectations, and abilities.)