CCMP VCE Exam Download

Closure requiresformal transfer of outcomesto operational owners. ACMP explains this ensures sustainability by embedding responsibility into business operations. Business operations planning (A), surveys (C), and education plans (D) may support continuity, but the required condition for closure is documented transfer of ownership. Without this, the change may revert or fail to sustain. Thus, option B aligns with ACMP best practices.

(Reference: ACMP Standard, Process Group 5 – Close; Activity: Transfer ownership of outcomes to operational resources.)

Continuous improvement is embedded within thesustainability plan. ACMP emphasizes that sustainability requires monitoring adoption, capturing feedback, and making iterative improvements to ensure the change endures. Learning and development (B) addresses skills, measurement (C) focuses on outcomes, and engagement (D) fosters involvement. Only the sustainability plan (A) formally captures continuous improvement activities.

(Reference: ACMP Standard, Process Group 4 – Sustainability Plan; Activity: Implement feedback-driven continuous improvement to sustain change.)

When evaluatingmarket factors, capacity, and saturation, the activity is anorganizational change capacity assessment. ACMP defines this as analyzing how much change the organization can absorb, considering both external and internal factors. Readiness assessment (A) looks at willingness and preparedness, culture assessment (B) focuses on values and behaviors, and alignment assessment (C) ensures change supports strategic objectives. Option D specifically reflects capacity and saturation analysis.

(Reference: ACMP Standard, Process Group 1 – Evaluate; Activity: Conduct change capacity and saturation assessment.)

ACMP emphasizes that resistance is most effectively reduced when people understandwhythe change is necessary andhowit affects their roles (“what’s in it for me”). The Standard situates resistance management within execution, calling for targeted communications that buildawarenessof the business rationale and provideimpact-basedinformation to individuals and groups. Training and rumor management matter, but they are secondary to establishing awareness and personal impact clarity—the core precursors to willingness and adoption. (Reference:ACMP Standard for Change Management®, Process Group 4 – Execute the Change Management Plan; Activities: Manage Resistance; Communications aligned to impact; Linkage to Process Group 1 impact assessment & WIIFM messaging.)