MB-280 Exam Dumps : Microsoft Dynamics 365 Customer Experience Analyst

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1. Create a trigger-based journey that triggers on changes to the contoso_clienttier field.

Since the "Welcome" email should be sent when an account first enters any client tier, a trigger-based journey is required. The trigger should activate when the contoso_clienttier field is updated with a value.

2. Select the frequency as a one-time journey where newly added members can start at any time.

A one-time journey with newly added members ensures that each new primary contact will enter the journey when their account first gets assigned a tier.

3. Add the journey steps.

After defining the journey type and trigger, the necessary email steps (sending the "Welcome" email) must be added before publishing.

Understanding the Base Unit in Dynamics 365 Sales:

In Dynamics 365 Sales, the base unit represents the smallest quantity or measurement used to sell a product or service. It serves as the foundational unit within a unit group, which allows you to define how a product can be measured and sold in various quantities.

All other units within the unit group are defined in relation to this base unit. Therefore, it should represent the smallest quantity possible, ensuring flexibility in defining larger units or multiples based on this standard.

Selecting the Base Unit - Why the Lowest Quantity?

Choosing the lowest needed unit ensures that any other units, whether they are multiples or larger groupings, can be accurately calculated in relation to the base unit. This approach allows you to accommodate various selling quantities and ensures precise calculations across different unit types.

For example, if the lowest unit is a single item, you can then configure units such as a dozen, box, or case based on this base unit. This provides consistency and accuracy in pricing and inventory management.

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Access Environment Settings in the Power Platform Admin Center:

Start by navigating to the Power Platform Admin Center where environment-specific settings are managed. This is the control center for configuring tracking and other settings for Dynamics 365 instances.