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MB-280 Exam Dumps : Microsoft Dynamics 365 Customer Experience Analyst

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Microsoft MB-280 Exam Dumps FAQs

Q. # 1: What is the Microsoft MB?280 Exam?

The Microsoft MB?280 exam, officially titled Microsoft Dynamics 365 Customer Experience Analyst, validates skills in analyzing, improving, and managing customer experience strategies using Dynamics 365.

Q. # 2: Who is the target audience for the MB?280 Exam?

The MB-280 exam is designed for customer experience analysts, CRM specialists, and Dynamics 365 professionals who focus on improving customer journeys and satisfaction.

Q. # 3: How many questions are included in the MB?280 Exam?

The Microsoft MB-280 exam typically contains 40-60 multiple?choice questions, depending on the version delivered.

Q. # 4: What is the duration of the MB?280 Exam?

Candidates are given 120 minutes to complete the MB-280 exam.

Q. # 5: What topics are covered in the MB?280 Exam?

Topics include:

  • Customer experience strategy and analysis

  • Dynamics 365 Customer Insights

  • Data integration and reporting

  • Customer journey mapping

  • Improving customer satisfaction and loyalty

Q. # 6: Is the MB-280 Exam difficult?

The MB-280 exam is moderately challenging, especially due to its focus on data unification, AI modeling, and segmentation rules.

Q. # 7: How can I prepare effectively for the MB-280 Exam?

Preparation may include reviewing Microsoft Learn modules, practicing real scenarios, studying Microsoft exam guides, and using updated MB-280 exam dumps, practice tests, and PDF guides from CertsTopics, which offer a success guarantee.

Q. # 8: How often is the MB-280 Exam updated?

Microsoft updates the MB-280 exam regularly to match new features and capabilities in Dynamics 365 Customer Insights Data. CertsTopics keeps all MB-280 study materials aligned with current updates.

Q. # 9: How does CertsTopics simplify purchasing study materials?

CertsTopics offers smooth purchasing steps: simply add to cart, proceed with payment, and get instant access to MB-280 PDFs and testing engines.

Microsoft Dynamics 365 Customer Experience Analyst Questions and Answers

Question 1

A company plans to use server-side synchronization to synchronize emails, tasks, and appointments between Microsoft Exchange and Dynamics 365 Sales.

The salespeople want to know when their emails will be synced.

You need to describe the server-side synchronization frequency for the salespeople.

How should you describe the frequency?

Options:

A.

user-defined

B.

constant

C.

equal intervals

D.

dependent on volume

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Question 2

Your organization has customized Dynamics 365 Sales to allow sales users to create account plans on existing accounts. The Account table has a one-to-many relationship with the Custom Account Plan table.

To comply with privacy laws, your organization needs to delete inactive account records after two (2) years.

Some account managers noticed that when they delete accounts, linked account plans are also deleted. Account managers want to be able to use these account plans as references.

You need to ensure that when accounts are deleted, the accounts plans are NOT deleted.

Which type of behavior should you set on the delete action in the relationship between accounts and account plans?

Options:

A.

Cascade All

B.

Cascade Active

C.

Remove Link

D.

Restrict

Question 3

DRAG DROP

A company uses Dynamics 365 Sales to manage product lines.

You need to set up the product catalog, including the ability for sellers to apply quantity discounts.

In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.

NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.

Options: