Microsoft MB-280 Practice Exam Dumps 2025

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Free MB-280 Exam Dumps

Microsoft MB-280 Exam Dumps FAQs

Q. # 1: What is the Microsoft MB?280 Exam?

The Microsoft MB?280 exam, officially titled Microsoft Dynamics 365 Customer Experience Analyst, validates skills in analyzing, improving, and managing customer experience strategies using Dynamics 365.

Q. # 2: Who is the target audience for the MB?280 Exam?

The MB-280 exam is designed for customer experience analysts, CRM specialists, and Dynamics 365 professionals who focus on improving customer journeys and satisfaction.

Q. # 3: How many questions are included in the MB?280 Exam?

The Microsoft MB-280 exam typically contains 40-60 multiple?choice questions, depending on the version delivered.

Q. # 4: What is the duration of the MB?280 Exam?

Candidates are given 120 minutes to complete the MB-280 exam.

Q. # 5: What topics are covered in the MB?280 Exam?

Topics include:

Customer experience strategy and analysis
Dynamics 365 Customer Insights
Data integration and reporting
Customer journey mapping
Improving customer satisfaction and loyalty

Q. # 6: Is the MB-280 Exam difficult?

The MB-280 exam is moderately challenging, especially due to its focus on data unification, AI modeling, and segmentation rules.

Q. # 7: How can I prepare effectively for the MB-280 Exam?

Preparation may include reviewing Microsoft Learn modules, practicing real scenarios, studying Microsoft exam guides, and using updated MB-280 exam dumps, practice tests, and PDF guides from CertsTopics, which offer a success guarantee.

Q. # 8: How often is the MB-280 Exam updated?

Microsoft updates the MB-280 exam regularly to match new features and capabilities in Dynamics 365 Customer Insights Data. CertsTopics keeps all MB-280 study materials aligned with current updates.

Q. # 9: How does CertsTopics simplify purchasing study materials?

CertsTopics offers smooth purchasing steps: simply add to cart, proceed with payment, and get instant access to MB-280 PDFs and testing engines.

Microsoft Dynamics 365 Customer Experience Analyst Questions and Answers

Question 1

A company uses Dynamics 365 Sales with assignment rules. The assignment rules use a segment to filter the lead records.

A sales manager wants to automatically add a series of tasks by using the same criteria as the assignment rules.

You need to create the tasks and assign the tasks to the lead records.

In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.

Options:

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Answer:

Explanation:

A screenshot of a computer Description automatically generated

The correct order of actions to create a sequence of tasks and assign them to lead records based on the same criteria as assignment rules is as follows:

Create a sequence.

Add tasks to the sequence.

Connect the existing segment to the sequence.

Activate the sequence.

Create a Sequence:

Start by creating a sequence in Dynamics 365 Sales. A sequence is a defined set of steps (tasks) that are applied to records in a systematic manner. It helps automate the task creation process based on predefined criteria.

[Reference: Microsoft Documentation - Create and Manage Sequences, Add Tasks to the Sequence:, After creating the sequence, add the specific tasks that need to be automatically generated and assigned to the leads. These tasks can be calls, follow-ups, emails, etc., that need to be completed as part of the sales process., Reference: Microsoft Documentation - Add Activities to a Sequence, Connect the Existing Segment to the Sequence:, Once the tasks are added, connect the sequence to the existing segment that filters the lead records based on assignment rules. This ensures that only leads within this specific segment are targeted by the sequence., The segment is a subset of leads that meet certain criteria, and connecting it to the sequence allows for automated task assignment according to the segment's filtering rules., Reference: Microsoft Documentation - Use Segments with Sequences, Activate the Sequence:, Finally, activate the sequence to begin the automated assignment of tasks to lead records that meet the segment criteria. Activation makes the sequence live, enabling the automated process to assign tasks to each lead as per the sequence setup., Reference: Microsoft Documentation - Activate Sequences, By following these steps, the sales manager can ensure that tasks are automatically generated and assigned to leads according to the same criteria used by the assignment rules, streamlining task management for the sales team., ]

Question 2

A company uses Dynamics 365 Sales Professional.

A new enterprise sales owner team must be created. The sales manager will be responsible for adding members and removing members from the team; a developer is available to assist.

You need to create the new team.

Which two values must you configure? Each correct answer presents part of the solution. (Choose two.)

NOTE: Each correct selection is worth one point.

Options:

Business unit name

Team channel name

Team administrator

Team description

Team name

Question 3

A company plans to use server-side synchronization to synchronize emails, tasks, and appointments between Microsoft Exchange and Dynamics 365 Sales.

The salespeople want to know when their emails will be synced.

You need to describe the server-side synchronization frequency for the salespeople.

How should you describe the frequency?

Options:

user-defined

constant

equal intervals

dependent on volume

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MB-280 Exam Dumps : Microsoft Dynamics 365 Customer Experience Analyst

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Microsoft MB-280 Exam Dumps FAQs

Q. # 1: What is the Microsoft MB?280 Exam?

Q. # 2: Who is the target audience for the MB?280 Exam?

Q. # 3: How many questions are included in the MB?280 Exam?

Q. # 4: What is the duration of the MB?280 Exam?

Q. # 5: What topics are covered in the MB?280 Exam?

Q. # 6: Is the MB-280 Exam difficult?

Q. # 7: How can I prepare effectively for the MB-280 Exam?

Q. # 8: How often is the MB-280 Exam updated?

Q. # 9: How does CertsTopics simplify purchasing study materials?

Microsoft Dynamics 365 Customer Experience Analyst Questions and Answers

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Answer:

Explanation:

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