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MB-280 Exam Dumps : Microsoft Dynamics 365 Customer Experience Analyst

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Microsoft MB-280 Exam Dumps FAQs

Q. # 1: What is the Microsoft MB?280 Exam?

The Microsoft MB?280 exam, officially titled Microsoft Dynamics 365 Customer Experience Analyst, validates skills in analyzing, improving, and managing customer experience strategies using Dynamics 365.

Q. # 2: Who is the target audience for the MB?280 Exam?

The MB-280 exam is designed for customer experience analysts, CRM specialists, and Dynamics 365 professionals who focus on improving customer journeys and satisfaction.

Q. # 3: How many questions are included in the MB?280 Exam?

The Microsoft MB-280 exam typically contains 40-60 multiple?choice questions, depending on the version delivered.

Q. # 4: What is the duration of the MB?280 Exam?

Candidates are given 120 minutes to complete the MB-280 exam.

Q. # 5: What topics are covered in the MB?280 Exam?

Topics include:

  • Customer experience strategy and analysis

  • Dynamics 365 Customer Insights

  • Data integration and reporting

  • Customer journey mapping

  • Improving customer satisfaction and loyalty

Q. # 6: Is the MB-280 Exam difficult?

The MB-280 exam is moderately challenging, especially due to its focus on data unification, AI modeling, and segmentation rules.

Q. # 7: How can I prepare effectively for the MB-280 Exam?

Preparation may include reviewing Microsoft Learn modules, practicing real scenarios, studying Microsoft exam guides, and using updated MB-280 exam dumps, practice tests, and PDF guides from CertsTopics, which offer a success guarantee.

Q. # 8: How often is the MB-280 Exam updated?

Microsoft updates the MB-280 exam regularly to match new features and capabilities in Dynamics 365 Customer Insights Data. CertsTopics keeps all MB-280 study materials aligned with current updates.

Q. # 9: How does CertsTopics simplify purchasing study materials?

CertsTopics offers smooth purchasing steps: simply add to cart, proceed with payment, and get instant access to MB-280 PDFs and testing engines.

Microsoft Dynamics 365 Customer Experience Analyst Questions and Answers

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Question 1

The analytics team at your organization has created Power Bl reports that enrich data about your accounts from Dynamics 365 Sales with data NOT contained in Dynamics 365 Sales. The Power Bl reports are referenced by your executive leadership as the primary source of truth about account success metrics. Sales leadership has requested that sales users can see these insights about the accounts they have access to within Dynamics 365 Sales. You need to enable the insights to be available to sales users in Dynamics 365 Sales. What should you do?

Options:

A.

Provide a link to the Power Bl report in the ribbon on the account form.

B.

Create a dashboard in Dynamics 365 Sales that contains account data.

C.

Embed the Power Bl Dashboard as a dashboard in the Dynamics 365 Sales application.

D.

Embed the Power Bl report using contextual filtering for accounts.

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Question 2

BDM1 logs into the Sales Hub on June 3. 2024. BDM1 opens the assistant from the navigation bar.

Which two open opportunities will BDM1 see mentioned in the close date coming soon reminder cards? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Options:

Question 3

You are a Dynamics 365 Sales consultant for a food service company. The company caters meals for client companies.

The company wants to set up a product bundle so that the sales staff does not forget items when they create an opportunity.

The lunch bundle is created at $200.00. It will include the following.

You need to explain how the sales staff should manage the product bundle in the opportunity. What should they do for each scenario? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Options:

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