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GCX-ARC Exam Dumps : Genesys Cloud CX: Architect Certification

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Genesys Cloud CX: Architect Certification Questions and Answers

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Question 1

What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?

Options:

A.

Timeout

B.

Inter-Digit Timeout

C.

No Entry Timeout

D.

Menu Selection Timeout

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Question 2

Which ACD routing method routes interaction to the next available agent?

Options:

A.

Bullseye ACD

B.

Standard ACD

C.

Skills based routing

D.

All of the above

Question 3

When you perform the bulk import, the .csv file is selected and each includes a WAV file and the directory location.

Options:

A.

True

B.

False

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