CTFL-AcT Exam Dumps : ISTQB Certified Tester - Acceptance Testing (CT-AcT)

ISO/IEC 25010 defines two key quality models:

Product Quality Model (e.g., Usability, Security, Portability)

Quality in Use Model — which includes characteristics of the user’s experience when interacting with the product in a real-world context.

The four main characteristics of the Quality in Use model are:

Effectiveness

Efficiency

Satisfaction

Freedom from risk

Option A — Efficiency is one of the key Quality in Use characteristics, as it refers to the resources used to achieve goals with accuracy and completeness.

Other options:

B (Usability), C (Compatibility), and D (Portability) are characteristics of the Product Quality Model, not of Quality in Use.

Therefore, the correct answer, as per ISO 25010:2011, is:

Answer: A. Efficiency

Traceability is a key principle in requirements and test management. It ensures that all features, requirements, and tests are linked and accounted for. Including traceability to user stories in BPMN diagrams or DMN tables supports transparency, auditability, and maintenance.

Option B is correct because embedding or referencing traceability information within business models improves communication across stakeholders, ensures proper test coverage, and helps during change impact analysis.

Let’s evaluate other options:

Option A is incorrect. Trying to place all model elements in one diagram can lead to cluttered and unreadable models.

Option C is misleading. While separation of concerns is useful, traceability (links to requirements, risks) should be integrated or closely accessible from the models.

Option D is incorrect. Acceptance testers should be involved early to collaborate and review models. Waiting until models are finalized contradicts agile and ATDD principles.

Answer: B. BPMN diagrams and DMN tables should include information such as traceability to user stories.

Collaboration between business analysts and testers is critical in Agile and acceptance testing environments. One of the most effective areas of cooperation is the joint development and review of acceptance criteria for user stories. This ensures that criteria are testable, clearly defined, and aligned with stakeholder expectations.

Option B is correct because creating acceptance criteria is where both business analysts (who understand the business needs) and testers (who ensure testability and clarity) contribute effectively.

Other options:

A (Business needs assessment) is typically a responsibility of business analysts, not a joint activity with testers.

C (Review of risk to prioritize acceptance tests) is a valuable activity but comes after criteria are defined. While it can be collaborative, it's more specific to test planning.

D (Definition of Beta Testing sessions) is less relevant to ongoing collaborative work between testers and BAs — this involves users and release planning.

Answer: B. Development of acceptance criteria for user stories