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CRT-261 Exam Dumps : Salesforce Certified Service Cloud Consultant (Service-Con-201)

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Salesforce CRT-261 Exam Dumps FAQs

Q. # 1: What is the CRT-261 Salesforce Certified Service Cloud Consultant (Service-Con-201) Exam?

The CRT-261 Salesforce Certified Service Cloud Consultant (Service-Con-201) Exam is a certification exam for Service Cloud Consultants, validating expertise in designing and implementing Salesforce Service Cloud solutions.

Q. # 2: Who is the target audience for the Salesforce CRT-261 Exam?

The target audience for the Salesforce CRT-261 exam includes Salesforce professionals, consultants, and IT professionals who design and implement Service Cloud solutions.

Q. # 3: What topics are covered in the CRT-261 Salesforce Certified Service Cloud Consultant (Service-Con-201) Exam?

The CRT-261 Salesforce Certified Service Cloud Consultant (Service-Con-201) exam covers topics such as data migration, interaction channels, contact center licensing, consulting engagement, performance optimization, and more.

Q. # 4: How many questions are on the Salesforce CRT-261 Exam?

The Salesforce CRT-261 exam consists of 177 questions.

Q. # 5: How long is the CRT-261 Salesforce Certified Service Cloud Consultant (Service-Con-201) Exam?

The CRT-261 Salesforce Certified Service Cloud Consultant (Service-Con-201) exam duration is 720 minutes (12 hours).

Q. # 6: What is the passing score for the Salesforce CRT-261 Exam?

The passing score for the Salesforce CRT-261 exam is 65% or higher.

Q. # 7: What is the difference between Salesforce CRT-261 and ADX261 Exams?

The Salesforce CRT-261 and ADX261 exams are both related to the Service Cloud, but they serve different purposes and target different skill sets:

  • Salesforce CRT-261 Exam: The Salesforce CRT-261 Exam designed for Service Cloud Consultants. It covers topics like designing and implementing Service Cloud solutions, consulting engagements, performance optimization, and more.
  • Salesforce ADX261 Exam: The Salesforce ADX261 Exam focus on administering and maintaining Service Cloud solutions. It covers topics like Service Cloud administration, data management, and troubleshooting.

Q. # 8: How can CertsTopics help me prepare for the CRT-261 Exam?

CertsTopics provides comprehensive study materials for the Salesforce Certified Service Cloud Consultant (Service-Con-201) exam, including CRT-261 exam dumps, detailed questions and answers, and a robust practice test engine. Our CRT-261 dumps are expertly crafted to cover all exam topics, allowing for thorough preparation.

Q. # 9: How do I purchase CRT-261 study materials from CertsTopics?

Simply add your desired CRT-261 study materials to your cart and proceed with payment for instant access.

Q. # 10: Can I get a refund if I dont pass the CRT-261 Exam after using CertsTopics study materials?

CertsTopics stands behind its CRT-261 study materials with a satisfaction guarantee. If you do not pass the Salesforce Certified Service Cloud Consultant (Service-Con-201) exam, contact CertsTopics support for details about our refund or retake policies.

Salesforce Certified Service Cloud Consultant (Service-Con-201) Questions and Answers

Question 1

When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account. How should a Consultant configure the Lighting Service Console to support this requirement?

Options:

A.

Account tabs and Cases tab

B.

Case tabs with Account subtabs

C.

Account tab with Cases related list

D.

Account tabs with Case Subtabs

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Question 2

Milestones can be added to which three Object types? Choose 3 answers

Options:

A.

Entitlement

B.

Work Order

C.

Service

D.

Case

E.

Account

Question 3

A company frequently has issues with customers that need complex, hands-on technical support with high-priority issues in difficult-to-visit locales.

What should be recommended for reliable, real-time support to customers with these restrictions?

Options:

A.

Customer Community

B.

Field Service Lightning

C.

SOS Video Chat

D.

Salesforce Knowledge