Salesforce CRT-261 Practice Exam Dumps 2024

Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.

Which three features could be implemented to support this? Choose 3 answers

Options:

Omni-Channel

Page Layouts

Record Types

Support Processes

Article Types

Question 3

Universal Containers needs to closely manage the publishing life cycle for articles in Knowledge. Article managers will be granted different publishing capabilities, from article creation through archiving published articles.

How should the permissions for article managers be set up?

Choose one answer

Options:

Create public groups with article managers and assign each group to specific article actions.

Create publication teams with article managers and assign each team to specific article actions.

Create public groups with article managers and assign each group to specific publication states.

Create publication teams with article managers and assign each team to specific publication states.

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