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CRT-211 Exam Dumps : Prepare for your Advanced Administrator Certification Exam (SP25)

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Prepare for your Advanced Administrator Certification Exam (SP25) Questions and Answers

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Question 1

Cloud Kicks (CK) is working on adding a Knowledge base to its online customer community. The administrator suggests using Salesforce Knowledge to meet this requirement.

What are three reasons CK should utilize Data Categories when creating articles in Knowledge?

Choose 3 answers

Options:

A.

Up to five Data Category groups can be created for segmentation.

B.

Data Categories help organize the Knowledge base content displayed.

C.

Every article is required to have a Data Category for sorting.

D.

Data Categories provide a way to secure access to the Knowledge base content.

E.

A Knowledge article can be tagged to more than one Data Category.

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Question 2

Support staff at Cloud Kicks work on multiple accounts and opportunities at the same time, Currently, they are switching between browser tabs, which is tedious and confusing. Support managers put in a request for a better agent experience.

What should an administrator recommend?

Options:

A.

Create a screen flow to pull all related opportunities onto one page.

B.

Enable Subtab Record Browsing in the Setup menu.

C.

Configure Split Lit Views.

D.

Implement Service Console.

Question 3

An administrator wants to determine if brute-force password attacks are being used against the org. A brute-force attack is when multiple password combinations are attempted in a short time period.

Where should the administrator look for more information?

Options:

A.

Login Forensics

B.

Connected Apps OAuth Usage

C.

Event Manager

D.

User Field History Tracking

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