Exin Related Exams
CITM Exam
Lately, the support desk is receiving several requests for password resets from individuals who appear to be unknown to the organization. Possible criminal activities are suspected, and the organization wishes to address this issue in their information security awareness program. What is the area that requires awareness?
Users (customers) are complaining about the quality of how problems are being solved. What is the most likely cause?
Little to no budget is available for hiring new staff for the IT service desk. What is the ideal method of sourcing knowing that little time is available?