CITM Exam Dumps : EXIN EPI Certified Information Technology Manager

Reviewing anIT service catalog, as perITILservice asset and configuration management, focuses on ensuring services align with business needs and compliance requirements. Key criteria include:

Retiring services (A):Assessing whether services are outdated or no longer needed is critical.

New laws, codes, or regulations (B):Compliance with legal or regulatory changes is essential to avoid penalties.

Service relevance and appropriateness (D):Ensures services meet current business objectives and user needs.

Changes in the IT service provider organization (C), such as internal restructuring or staffing changes, are not typically a direct criterion for service catalog review, as the catalog focuses on services offered, not the provider’s internal operations.

In corporate hiring protocols,additional screeningtypically refers to background checks beyond basic qualifications, such as verifying a candidate’scriminal record. This is critical for IT roles, where employees may have access to sensitive systems and data, ensuring trustworthiness and compliance with security policies.

Salary demands (A) are negotiated during the hiring process, not screened. Number of years of experience (B) and educational level (D) are verified through resumes and standard checks, not typically classified as “additional screening,” which focuses on security-related checks like criminal records.

To ensurecontinuityin vendor selection, the key criteria includehead count(vendor’s staffing capacity to deliver services),support(availability of ongoing technical and operational support), andfinancial stability(ensuring the vendor remains viable to provide services long-term). These factors directly impact the vendor’s ability to maintain service delivery without interruptions, which is critical for business continuity.

Scope, maintenance, and price (A):Scope and price are important but don’t directly ensure continuity; maintenance is a subset of support.

Terms and conditions, maintenance, and terms of engagement (B):These are contractual elements, but they don’t fully address operational continuity like staffing or financial stability.

Price, training, and support (C):Training is less critical for continuity compared to staffing capacity or financial health.

According tovendor management frameworks, continuity is ensured by evaluating the vendor’s operational capacity and long-term reliability, making head count, support, and financial stability the minimum criteria.