CIS-HAM Exam Dumps : Certified Implementation Specialist - Hardware Asset Management

A configuration item (CI) is a record that represents an IT asset or service in the Configuration Management Database (CMDB)1.

A CI tracks the operational and relationship information of the asset or service, such as its current status, location, owner, and dependencies1.

A hardware asset is a physical component of an IT system, such as a laptop, server, or router2.

A hardware asset attribute is a property or characteristic of the hardware asset, such as its model, serial number, or warranty2.

Some hardware asset attributes are also part of the CI, such as IP address, CPU, operating system, and memory1. These attributes reflect the operational state of the hardware asset and are relevant for configuration management purposes1.

However, some hardware asset attributes are not part of the CI, such as cost2. Cost is a financial information of the hardware asset that is tracked by the Asset Management application2. Cost is not relevant for configuration management purposes and is not stored in the CMDB2.

Therefore, the hardware asset attribute that should be tracked that is not part of the CI is C. Cost. References:

1: Configuration Item

2: Hardware Asset Management

Normalization is the process of restructuring data to maintain consistency, accuracy, and completeness across different sources and systems. Normalization helps to eliminate data duplication, conflicts, and errors, and to ensure that the data conforms to predefined standards and rules. Normalization is especially important for hardware asset management, as it enables users to have a clear and unified view of their hardware models, manufacturers, product names, device types, and other attributes. ServiceNow Hardware Asset Management provides a feature called Hardware Model Normalization, which allows users to normalize the details of their hardware and consumable models using predefined or custom rules, data sources, and schedules. Hardware Model Normalization can be accessed from the Hardware Asset Management application menu in the ServiceNow platform1. References: Hardware Asset Management - ServiceNow, Hardware Asset Management - Product Documentation: Tokyo - ServiceNow, Hardware Asset Management Implement - Customer Success - ServiceNow, Work with hardware normalization - ServiceNow - Now Support, Getting Started with ServiceNow Hardware Asset Management