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BAPv5 Exam Dumps : BCS Practitioner Certificate in Business Analysis Practice v5.2

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BCS Practitioner Certificate in Business Analysis Practice v5.2 Questions and Answers

Question 1

Nastya is the CEO of a large technology firm, which develops new and innvolvative nanotechnology. Below is an email she has sent to her management team:

Dear Team,

Recent media coverage has revealed that our competitors have lower costs. It is important that we get back to our suppliers to see il they can secure a better component pnce for the next version of our NanoVac range Let's also consider the energy costs of our labs, I'm mindful that costs are rising due to investment in renewable power-1 want us to negotiate with our energy supplier to get a better deal.

I've also been reading reports on social responsibility and sustainability and I'd like a lull review of the biodegradability of the packaging of all our products- we don't want media attention for being a technology company that wastes natural resources.

Our employment regulations also need revisiting as there have been changes to pension rules and paternity/maternity rights for workers and I want us to be aware of these

Finally, regarding the staff conference I want to launch a new staff development programme, which aims to identify and develop the rising stars in our business People development should be a key priority in our next annual plan.

Thanks. Nastya."

Which elements of PESTLE are identified in this email?

Options:

A.

Environmental, Political. Socio-Cultural.

B.

Economic, Environmental, Legal

C.

Socio-Cultural. Technological. Economic

D.

Political, Legal. Economic

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Question 2

The following is an excerpt from a job advert tor a Business Analyst

"We are seeking an experienced Business Analyst to assist us in the development of formal written proposals. detailing the cost and benefit of proposed business initiatives. The successful candidate should be able to use a variety of methods to explore and define complex situations Experience of producing blueprints In terms of processes, management structures, culture and people would be highly advantageous-Based on the extract, what are the competencies required for this role?

Options:

A.

Subject matter expertise. Investigation techniques, Business architecture.

B.

Domain knowledge. Business modeling. Gap analysis.

C.

Business case development. Business modeling, Requirements engineering

D.

Business case development. Investigation techniques. Business architecture

Question 3

The management of a Health and Sports club has decided that one of its Critical Success Factors (CSF) is to provide excellent customer service. The below measures have been suggested.

Which two of these are appropriate Key Performance Indicators (KPIs) for the CSF “provide excellent customer service”?

Options:

A.

The number of customers who order food from the club restaurant.

B.

The percentage of customers who are fitter than when they joined the club.

C.

The number of customers who post negative feedback.

D.

The percentage of customers who renew their annual subscription.

E.

The percentage of customers who pay by monthly bank transfer.