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BAPv5 Exam Dumps : BCS Practitioner Certificate in Business Analysis Practice v5.2

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BCS Practitioner Certificate in Business Analysis Practice v5.2 Questions and Answers

Question 1

EuroCoach is a holiday coach company that Is reviewing its internal business processes. The following requirement for improvement has been logged as a business rule:

'EuroCoach Is now legally responsible for ensuring that passengers taking cross-border journeys have valid passports and visas (If applicable) tor the countries to which, and through which, they will travel'

Which type of business rule is this?

Options:

A.

Internal policy.

B.

Internal processed

C.

External requirement.

D.

External constraint.

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Question 2

The management of a chain of hotels has decided that one of its critical success factors (CSF) is to 'provide excellent customer service' The below measures have been suggested.

Which THREE of these are appropriate key performance indicators (KPIs) for the CSF 'provide excellent customer service"?

Options:

A.

The number of customers who make use of their in-room mini bar

B.

The percentage of customers who use the leisure facilities

C.

The number of customers who complain.

D.

The percentage of customers who join the hotel loyalty scheme

E.

The percentage of customers who return

Question 3

A company is implementing a new enterprise software application. As the existing process has been associated with poor customer satisfaction levels, which have declined even further in recent years, the decision has been made to completely re-engineer the process to reduce handoffs between staff, which will also better support remote working practices.

Which two sources should the business analyst use as part of their initial analysis of the situation?

Options:

A.

Procedure manuals.

B.

Financial statements.

C.

Mission and vision statements.

D.

Annual reports.

E.

Organisation charts.