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BAPv5 Exam Dumps : BCS Practitioner Certificate in Business Analysis Practice v5.2

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BCS Practitioner Certificate in Business Analysis Practice v5.2 Questions and Answers

Question 1

A company has decided to change one of its financial Key Performance indicators (KPIs). It has traditionally measured profit through its gross profit margin, however, it now wishes to measure It through it Return on Capital Employed (ROCE).

The following activities are on the consensus Business Activity Model (BAM)

a) Take control action

b) Monitor performance targets

c) Define performance targets.

d) Define target customers

Which of these would the event 'amend KPI’ affect?

Options:

A.

c only.

B.

a only.

C.

b, c and d.

D.

a. b and d.

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Question 2

A Housing Association has received press attention due to the poor state of its properties and the difficulties tenants experience in getting repairs done. It recently released the following press statement:

“It’s vital to us that our tenants live in good quality accommodation and that any problems are addressed in a timely manner. To this end we are launching an initiative to completely overhaul our maintenance strategy and operation.”

Which two of the following should the Housing Association consider as targets to measure their performance against this press statement?

Options:

A.

Emergency repairs to be required to no more than 5% of properties in any 12-month period.

B.

The number of complaints relating to repairs.

C.

Complaints relating to property condition and repairs should be no more than 10 in any month.

D.

The number of press stories about poor accommodation and difficulties in repairs.

Question 3

A retail store is looking to build an enhanced online presence. They currently have a limited e-commerce capability, with products listed online but no integration with their inventory system. They want to improve their online shopping experience and fully integrate their other applications with the website.

Which of the following actions would be performed as part of a gap analysis?

Options:

A.

Creation of a Gantt chart to plan the timelines for the digital transformation project.

B.

Creation of a Gantt chart to plan the timelines for the digital transformation project.

C.

Develop a RACI matrix to define roles and responsibilities in the existing retail operations.

D.

Conduct a brainstorming session to generate ideas on how to improve the online customer journey.

E.

Identification of new and improved business capabilities as part of the TOM.