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BAPv5 Exam Dumps : BCS Practitioner Certificate in Business Analysis Practice v5.2

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BCS Practitioner Certificate in Business Analysis Practice v5.2 Questions and Answers

Question 1

The management of a chain of hotels has decided that one of its critical success factors (CSF) is to 'provide excellent customer service' The below measures have been suggested.

Which THREE of these are appropriate key performance indicators (KPIs) for the CSF 'provide excellent customer service"?

Options:

A.

The number of customers who make use of their in-room mini bar

B.

The percentage of customers who use the leisure facilities

C.

The number of customers who complain.

D.

The percentage of customers who join the hotel loyalty scheme

E.

The percentage of customers who return

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Question 2

Casper Trading have identified the need for a change in management style within their business case to enhance team productivity. They have identified a risk that managers may struggle to adopt the new behaviours.

Which is most likely to be an effective countermeasure?

Options:

A.

Taking out an insurance policy against the risk.

B.

Appointing a new management team with the right skills.

C.

Requesting the team accept the managers’ current behaviours.

D.

Training and educating the managers in the new behaviours.

Question 3

The Directors of Pigeon Parcels are keen to clearly set out the company’s purpose so that both their employees and customers understand it.

Which of the following statements would be the best statement to adopt?

Options:

A.

To deliver 90% of our parcels within our service level agreement (SLA).

B.

To utilise data to identify bottlenecks and inefficiencies in the supply chain.

C.

To redefine the logistics landscape by delivering excellence with every parcel.

D.

To source packaging materials from sustainable suppliers to encourage recycling.