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BAPv5 Exam Dumps : BCS Practitioner Certificate in Business Analysis Practice v5.2

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BCS Practitioner Certificate in Business Analysis Practice v5.2 Questions and Answers

Question 1

A company is implementing a new enterprise software application. As the existing process has been associated with poor customer satisfaction levels, which have declined even further in recent years, the decision has been made to completely re-engineer the process to reduce handoffs between staff, which will also better support remote working practices.

Which two sources should the business analyst use as part of their initial analysis of the situation?

Options:

A.

Procedure manuals.

B.

Financial statements.

C.

Mission and vision statements.

D.

Annual reports.

E.

Organisation charts.

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Question 2

The senior designer of a clothing company has been asked to put together a business vision and objectives. An experienced business analyst has been asked to help review the objectives, which are as follows:

    Increase market share in key demographics.

    Enhance customer experience and loyalty.

    Expand product lines and reach new markets.Which two of the following should be included as Critical Success Factors (CSFs) based on the stated objectives?

Options:

A.

Monitor pricing strategies of competitors and adjust pricing to remain competitive while ensuring profitability.

B.

Review regulatory and compliance processes to ensure that the company has the appropriate licences in place.

C.

Monitor employee satisfaction and ensure that the company has strategies in place to manage changes to company roles.

D.

Evaluate and establish new distribution channels such as online marketplaces, brick-and-mortar stores, or partnerships.

E.

Investigate social media reach and engagement and ensure that the follower count for the company remains high.

Question 3

A company has decided to change one of its financial Key Performance indicators (KPIs). It has traditionally measured profit through its gross profit margin, however, it now wishes to measure It through it Return on Capital Employed (ROCE).

The following activities are on the consensus Business Activity Model (BAM)

a) Take control action

b) Monitor performance targets

c) Define performance targets.

d) Define target customers

Which of these would the event 'amend KPI’ affect?

Options:

A.

c only.

B.

a only.

C.

b, c and d.

D.

a. b and d.