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BAPv5 Exam Dumps : BCS Practitioner Certificate in Business Analysis Practice v5.2

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BCS Practitioner Certificate in Business Analysis Practice v5.2 Questions and Answers

Question 1

The management of a chain of hotels has decided that one of its critical success factors (CSF) is to 'provide excellent customer service' The below measures have been suggested.

Which THREE of these are appropriate key performance indicators (KPIs) for the CSF 'provide excellent customer service"?

Options:

A.

The number of customers who make use of their in-room mini bar

B.

The percentage of customers who use the leisure facilities

C.

The number of customers who complain.

D.

The percentage of customers who join the hotel loyalty scheme

E.

The percentage of customers who return

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Question 2

A business case is being created for a new. automated auditing system that will improve the IT department's ability to record and monitor all the computing devices used across the organisation

The sponsor of the project is keen to get a better idea of the financial implications of the project and has asked for the simplest calculation possible This calculation should consider the tangible costs and tangible benefits of the project, as well as showing when it will have saved the department as much money as it has cost.

Which of the following investment appraisal calculations has the sponsor asked for?

Options:

A.

Payback calculation

B.

Net present value

C.

Internal rate of return

D.

Discounted cash flow

Question 3

A company is implementing a new enterprise software application. As the existing process has been associated with poor customer satisfaction levels, which have declined even further in recent years, the decision has been made to completely re-engineer the process to reduce handoffs between staff, which will also better support remote working practices.

Which two sources should the business analyst use as part of their initial analysis of the situation?

Options:

A.

Procedure manuals.

B.

Financial statements.

C.

Mission and vision statements.

D.

Annual reports.

E.

Organisation charts.