BCS Related Exams
BAPv5 Exam
A Housing Association has received press attention due to the poor state of its properties and the difficulties tenants experience in getting repairs done. It recently released the following press statement:
“It’s vital to us that our tenants live in good quality accommodation and that any problems are addressed in a timely manner. To this end we are launching an initiative to completely overhaul our maintenance strategy and operation.”
Which two of the following should the Housing Association consider as targets to measure their performance against this press statement?
The senior designer of a clothing company has been asked to put together a business vision and objectives. An experienced business analyst has been asked to help review the objectives, which are as follows:
Increase market share in key demographics.
Enhance customer experience and loyalty.
Expand product lines and reach new markets.Which two of the following should be included as Critical Success Factors (CSFs) based on the stated objectives?
Efua is planning to use Design Thinking to improve the m-store customer experience She has asked you to suggest good techniques to help with the different stages.
Looking at the list of techniques and stages below which THREE combinations SHOULD be of benefit to Efua?