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BAPv5 Exam Dumps : BCS Practitioner Certificate in Business Analysis Practice v5.2

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BCS Practitioner Certificate in Business Analysis Practice v5.2 Questions and Answers

Question 1

The management of a chain of hotels has decided that one of its critical success factors (CSF) is to 'provide excellent customer service' The below measures have been suggested.

Which THREE of these are appropriate key performance indicators (KPIs) for the CSF 'provide excellent customer service"?

Options:

A.

The number of customers who make use of their in-room mini bar

B.

The percentage of customers who use the leisure facilities

C.

The number of customers who complain.

D.

The percentage of customers who join the hotel loyalty scheme

E.

The percentage of customers who return

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Question 2

A group of Business Analysts in a large enterprise are defining best practice guidance for various governance related artefacts. When writing about the business case, they have made the statements listed below. Which of these statements is correct?

Options:

A.

The business case is useful up to, but not beyond implementation.

B.

The business case should never present the “do nothing” option.

C.

The business case should include benefits that cannot be easily measured.

Question 3

A business case is being created for a new. automated auditing system that will improve the IT department's ability to record and monitor all the computing devices used across the organisation

The sponsor of the project is keen to get a better idea of the financial implications of the project and has asked for the simplest calculation possible This calculation should consider the tangible costs and tangible benefits of the project, as well as showing when it will have saved the department as much money as it has cost.

Which of the following investment appraisal calculations has the sponsor asked for?

Options:

A.

Payback calculation

B.

Net present value

C.

Internal rate of return

D.

Discounted cash flow