BAPv5 Exam Dumps : BCS Practitioner Certificate in Business Analysis Practice v5.2

The business case guidance states that risk assessment should identify principal risks and—critically—define countermeasures: what can be done to reduce the likelihood of the risk occurring or lessen its impact. It notes that some risks can be transferred (e.g., via insurance), but the key is choosing countermeasures that actually address the cause.

Here, the risk is behavioural: managers may struggle to adopt a new management style required by the change. The book explicitly recognises that business change often requires changes to working practices and sometimes management style, especially where roles and authority shift. The most direct countermeasure is to build capability and readiness in the affected managers—through training, education, coaching, and support—so they understand the new behaviours, can practise them, and can be reinforced through agreed expectations. This reduces both the probability of failure (managers not changing) and the impact (inconsistent adoption harming productivity).

Option A (insurance) does not address behavioural adoption; it might transfer financial impact in some scenarios but won’t make managers change. Option C explicitly avoids change and therefore cannot mitigate the stated risk. Option B could work in extreme cases, but replacing the entire management team is a far more disruptive and costly response than necessary and is not the “most likely” effective countermeasure when the risk is capability/behaviour adoption. Therefore, training and educating the managers is the most appropriate countermeasure.

An enabling activity is an activity that supports or facilitates another activity within an organisation or project. It helps to ensure that another activity can be performed or delivered effectively and efficiently. Therefore, option B is the correct answer, as check adherence to regulation is an enabling activity that supports provide insolvency services, which is the primary doing activity of a BAM reflecting DeanLegal’s business perspective. Check adherence to regulation is an enabling activity, as it involves verifying that the insolvency services provided by DeanLegal comply with the rules and standards set by the Federation of Insolvency Practitioners (FIP). It helps to ensure that DeanLegal can perform its primary doing activity legally and ethically. Option A is not a correct answer, as provide comprehensive support to customers is not an enabling activity that supports provide insolvency services, but another doing activity within DeanLegal’s business perspective. Provide comprehensive support to customers is a doing activity, as it involves delivering value and satisfaction to customers who use DeanLegal’s insolvency services. It helps to achieve DeanLegal’s objectives and outcomes. Option C is not a correct answer, as extend range of services is not an enabling activity that supports provide insolvency services, but a potential change or improvement within DeanLegal’s business perspective. Extend range of services is a change or improvement, as it involves introducing new types of services, such as advice in funding the purchase of capital assets, that DeanLegal may offer to its customers in addition to its insolvency services. It helps to enhance DeanLegal’s performance and potential. Option D is not a correct answer, as recruit experienced negotiators is not an enabling activity that supports provide insolvency services, but a resource audit within DeanLegal’s business perspective. Recruit experienced negotiators is a resource audit, as it involves identifying and evaluating the human resources that DeanLegal has or needs to perform its insolvency services. It helps to assess the availability and quality of DeanLegal’s staff.

The business analysis guidance makes it clear that a business case is not a “one-and-done” document that stops being useful at implementation. Instead, it is revisited at multiple decision gates through the lifecycle, including points after development estimates are known, before deployment, and later during operation when benefits realisation is checked. This directly contradicts statement A, because the business case remains relevant beyond implementation to confirm assumptions and verify whether expected benefits were actually achieved.

Statement B is also incorrect. The guidance explicitly states that the “do nothing / maintain the status quo” option should always be considered and will usually appear in the business case. It may sometimes be rejected due to unacceptable consequences, but it should still be included so decision-makers understand the risks of inaction.

Statement C is correct because the business case should consider both tangible and intangible benefits. The documentation explains that many benefits (for example improved customer satisfaction or staff morale) can be intangible, meaning they cannot be credibly valued in advance. While organisations vary in how they treat intangibles, the framework recognises them as legitimate benefits (with the caution not to overstate them or assign “spurious” values).