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Gwen works for a small company where she has been asked to find a cost-effective option for providing comprehensive customer service. The finance, technical support, sales and customer service departments all need to share information about their customers. Gwen is considering adoption of a customer relationship management (CRM) application. Which of the following would be the most cost-effective solution?

Options:

She can purchase a new server, then create and maintain the CRM in-house.

She can outsource all customer service so the company can focus on product development.

She can contract with a cloud service provider to host the CRM that her company’s employees can access.

She can hire a programmer to develop and maintain the CRM specific to her company’s needs, then have a service provider host the application.

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Question 2

Mobile computing has become a common necessity for both personal and business transactions. Which device has features similar to a smartphone but usually does not have telephone capabilities?

Options:

Portable media player

Netbook

Laptop

Tablet

Question 3

Acme Corp. is a small manufacturing company. To reduce IT infrastructure costs, it uses cloud- based services extensively and strives to have the least amount of IT equipment onsite. Last year, Acme suffered a failure that resulted in significant down time and data loss. Management has decided to implement a continuous data protection (CDP) solution. Which type of CDP solution best fits Acme’s situation?

Options:

Cloud-only solution

Local systems solution

Distributed network services provider

Contracted network services provider

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