MB-230 Exam Dumps : Microsoft Dynamics 365 for Customer Service

You need to select the feature for each parameter.

Which feature should you use for each parameter? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

You need to assign the minimum required security roles to a bot for the customer service supervisor. Which security roles should you use?

You are creating a macro in Dynamics 365 Customer Service to create automations. You must use the following predefined macro connectors:

• Open a new form to create a record.

• Open the new application tab in the same session.

• Link a record to the conversation.

You need to configure the types of steps that are required.

Which types of connectors should you choose? To answer, drag the appropriate connector types to the correct steps. Each connector type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.