ITIL-4-BRM Premium Exam Questions

The actions that a service provider undertakes to build a relationship with service consumers

The experience consumers have as a result of service interactions with a service provider

The steps a service consumer and a service provider undertake together to co-create value

The actions that service consumers undertake to be able to use a provider’s services

Interpreting feedback from customers about a software application and prioritizing actions

Responding to a customer regarding their concerns about relationship management activities.

Surveying customers about their opinions of a new software application

Performing regular reviews of'Voice of the customer' activities

Proceed to Level 3.

Look for evidence of missing capabilities.

Identify evidence for every criterion that has been met.

Set the target capability level.

Manage exceptions

Analyze the organization's culture, strategy, and stakeholders

Follow the business relationship model

Review the relationship