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ITIL ITIL-4-BRM Actual Questions

Page: 2 / 3
Total 40 questions

ITIL 4 Specialist: Business Relationship Management Questions and Answers

Question 5

The service relationship between an internal service provider and the business involves many business stakeholders who may have different, interests and priorities.

WhichTWOfactors additionally increase the complexity of the service relationships and should be considered by the service provider?

1. Dependencies on partner and suppliers

2. Dependencies on other internal service providers

3. Dependencies on the service consumer

4. Dependencies on internal users

Options:

A.

1 and 2

B.

2 and 3

C.

3 and 4

D.

1 and 4

Question 6

Which is an example of an approach to managing a business relationship in a clear domain?

Options:

A.

A business relationship manager is provided with a detailed set of instructions for gathering information about new customers

B.

A business relationship manager uses a Gemba walk for analysing stakeholders influence and interest

C.

A business relationship manager is provided with a set of principles to apply when discussing sustainability issues with customers

D.

A business relationship manager is provided high-level guidance for customer discussions

Question 7

Which activity is the responsibility of the ‘sponsor’ role?

Options:

A.

Authorizes the budget for service consumption

B.

Defines the requirements for a service

C.

Uses the service

D.

Takes responsibility for the outcomes of serviceconsumption

Question 8

Which is NOT an input to the ‘Managing business relationship journeys’ process?

Options:

A.

Training materials

B.

Roles and responsibilities

C.

Business relationship models

D.

Service portfolio

Page: 2 / 3
Total 40 questions