A technician is diagnosing several device issues reported by employees.
INSTRUCTIONS
Click on each device to review the issue. Then select the appropriate issue and solution
from the drop-down menu. Each option may be used more than once.
A technician is setting up a locally hosted environment for internal developers who need concurrent access to a wide array of test OSs. Which of the following would best fulfill this requirement?
A user's phone does not respond to touch. A technician inspects the phone but does not see any evidence of physical damage. The technician restarts the device, which does not fix the issue. Which of the following components should the technician examine next?
A technician needs to prepare a conference room for a meeting. The technician connects the laptop to the LCD projector and audio system, and then verifies the connectivity of each device. The meeting begins, but the visual presentation suddenly cuts off 30 minutes later. The audio continues to play without interruption. The technician brings in a backup laptop and connects it to the projector. The meeting continues without issue for 15 minutes until the presentation suddenly cuts off again. Which of the following should the technician do to resolve this issue?
A customer has contacted you about building two new desktops. The first desktop will be a gaming workstation. The customer requirements include:
Playing the newest games at a high frame rate
Fast game load times
Enough storage to have several games installed at once
High-end audio
No concern about cost
Running the current Windows OS
The second workstation will be a family workstation. The requirements include:
Capability for word processing, videoconferencing, and basic web surfing
Minimal cost, as long as it meets the requirements
Running the current Windows OS
Which of the following minimizes the time it takes to connect a display, keyboard, mouse, and network cable to a laptop?
A technician is troubleshooting a workstation that repeatedly shuts down within ten minutes of being turned on. The technician notices a loud clicking sound coming from inside the case. Which of the following components should the technician check first?
Which of the following allows for a beam of light to transmit data through a flexible cable?
A network printer does not release a user's final print job from the queue, but the user's other print jobs successfully printed a few moments before. Other users can print without issues. Which of the following should the user check first to solve the issue?
Which of the following display technologies typically provides the highest contrast?
A user connects a company-issued laptop to a 4K TV but can only get 1080p resolution on the TV. The technician confirms that the laptop is capable of producing a 4K output. Which of the following is the most likely cause of the issue?
Which of the following devices has ACL capabilities?
A major retailer is moving its online shopping website to the cloud and wants to expand its server resources as needed during busier shopping days. Which of the following should the retailer consider?
A company is testing the latest model of a laptop. After turning on the laptop, there is a noticeable burning smell. Which of the following steps should a technician take to troubleshoot the laptop issue? (Select two).
A user cannot see the office multifunction printer in their laptop's print options. They have printed to the device in the past successfully. The user's laptop is connected to the guest wireless network. Other users on both wireless and wired computers can see and print to the printer. Which of the following will fix the issue?
A company wants to use cloud services with the requirement that data will reside on physical hardware that will not be shared with other companies. Which of the following meets this requirement?
A technician needs to update a web server's IPv4 address in a DNS server. Which of the following records should the technician update?
An IT specialist is setting up a new, custom computer. The specialist wants to minimize the number of power cables to keep the internal components organized and uncluttered. Which of the following power supply types should the specialist use?
A technician observes slow startup times on a laptop. Which of the following is most likely causing the issue?
A user keeps getting an error message when trying to print a letter. The printer is normally used to print cards and invitations. The user tries printing from a different computer, but the issue persists. Which of the following should the user do to resolve the issue?
Which of the following is an isolated virtual machine?
A user reports that the print quality of their desk printer is poor. A technician replaces the ink cartridge, but this does not resolve the issue. Which of the following should the technician do next?
A technician is setting up a new multifunction device to be used over a shared network connection. Copier functions need to be restricted to only office employees. Which of the following should the technician perform after configuring the device to use a print server that exists on the domain?
Which of the following can be used to logically segment networks?
A third-party contractor recently installed a new switch, router, and cabling for a small
corporate office. After the installation, users started experiencing issues connecting to
resources over the network.
INSTRUCTIONS
Click on each PC and server to review outputs. From the remediation section on
the right, select an issue and solution for each device.
A user would like to connect a laptop to a monitor, keyboard, and mouse when in the office. The user prefers to use as few cables as possible. Which of the following would best achieve that goal?
Which of the following allows a physical server to host multiple virtual machines?
A user can connect their laptop to the internet in the main office. However, when the user places the laptop on top of a motor on the factory floor, there is no internet connectivity. Which of the following is the most likely cause of this issue?
A customer built a computer for gaming, sourcing individual components and then assembling the system. The OS starts up, but within a few minutes the machine locks up. The customer brought the computer to a technician to diagnose the issue.
Which of the following types of RAM would most likely be used in a server?
A technician upgrades a PC with two DIMMs, for a total of 32GB. After installing the two DIMMs, the user notices the OS is reporting only 16GB. Which of the following tasks should the technician perform to resolve the issue in the most rapid, cost-effective way possible?
An office manager reports that a printer is experiencing performance issues. Printouts
are smudging when they are handled, and, recently whenever they need to print legal
sized documents, the paper jams before anything is printed on it.
The following paper sizes are used:
Letter (8.5x11in/21.59x27.94cm)
Legal (8.5x14in/21.59x35.56cm)
Oversized (11x17in/27.94x43.18cm)
INSTRUCTIONS
Using the dropdown menus, select from the
available printer parts to replace only the
faulty components on the office printer to
resolve the stated issues.
If at any time you would like to bring back
the initial state of the simulation, please click
the Reset All button.
Which of the following is an advantage of using VDI?
The display in a conference room has a ghost image that does not match the presentation Which of the following would test resolve the issue?
A new directive mandates the use of a security component to securely allow users to authenticate to systems, access sensitive data, and enter the office. The component must provide an additional factor of authentication alongside user accounts and cannot be something the user o Which of the Mowing components best meets these requirements?
Which of the following describes the function of an injector?
Which of the following networking devices is used to create a mesh network?
An end user's domain password expires while they are working from home. The end user tries to reset the password using Ctrl+Alt+Delete and then receives the following message:
Configuration information could not be read from the domain controller, either because the machine is unavailable or because access is denied.
Which of the following will resolve this issue?
Which of the following devices is used to implement ACL polices for an environment?
A technician needs to move a workstation to a different logical network segment. Which of the following technologies should the technician use?
A technician is experimenting with network configurations and has connected two laptops to an unmanaged switch. The technician configured one of the laptops with a static IP address of 192.168.1.1 and the other with a static IP address of 192.168.2.2. The laptops are not communicating with each other. Which of the following is the most likely explanation for this issue?
A user returns from a trip and discovers a computer that is connected to the LAN times out intermittently Upon investigation, a technician finds the RJ45 pin is not property terminated Which of the following networking tools is most appropriate to fix the issue?
Users are complaining that the audio from a presenter is choppy and unintelligible Which of the following is causing the issue?
Which of the following utilizes specialized ports on a laptop to expand the local connection options?
A technician is putting RJ45 connectors on Cat 6 cables. Which of the following tools should the technician use to secure the connectors?
A company uses vital legacy software that does not run in the current OS version Which of the following will best support the software while keeping the OS current?
Which of the following is used primarily for archiving data?
The output from a dot matrix printer has become lighter over time. Which of the following should a technician do to fix the issue?
Which of the following is the best to use when testing a file for potential malware?
A user prints a spreadsheet in duplex mode. The spreadsheet is difficult to read because some of the columns spill onto the second side of the page. Which of the following should the user do to prevent the issue but still print on both sides of the page?
Which of the following should a technician use to terminate a Cat 6 cable to a patch panel?
Which of the following is a Bluetooth network an example of?
A user is experiencing multiple issues with an in-place upgrade of a laptop's operating system. The built-in camera is unresponsive, and the user is unable to pair the device with any Bluetooth accessories. Which of the following ate most likely causing three issues? (Select two).
A company needs to develop a disaster recovery solution based on virtual machines. Which of the following service models is the most suitable?
A technician is troubleshooting internet connectivity issues after a firewall update. Users report that they can access local network resources, such as printers and shares, but cannot access the internet. Which of the following settings is most likely causing the issue?
A user reports slow internet browsing. The technician finds high CPU and memory usage, and pop-ups occur every minute. Which of the following should the technician do next?
A user wants to print files from an overseas office using a shared network folder. The user's laptop has no public-facing internet connectivity. Which of the following can be used to print from the shared network folder?
Which of the following is the ability to automatically increase and decrease instances based on demand?
A user experiences a random BSOD while using a computer, but the operating system recovers as expected Which of the following symptoms would indicate the issue is related to RAM?
Which of the forming connector types would best suit a company that experiences a large volume of internet traffic?
A management team is concerned about enterprise devices that do not have any controls in place. Which of the following should an administrator implement to address this concern?
A systems administrator deploys BitLocker to all devices. However, one of the desktop PCs is not able to encrypt the boot drive. Which of the following should the administrator check?
A financial institution needs a secure way to protect encryption keys used for unlocking chips on its credit cards Which of the following should the institution use?
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