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Apple Apple-Device-Support Dumps

Apple Device Support Exam (SUP-2024) Questions and Answers

Question 1

Use this image to answer the question.

What does this iPhone Privacy Warning message indicate?

Options:

A.

Limit IP Address Tracking is disabled for this network

B.

iOS has detected a spoofed MAC address on the network

C.

Private Wi-Fi Address is disabled for this network

D.

Local network access is enabled for a third-party app

Question 2

What happens when you restore a Mac with Apple silicon with Apple Configurator?

Options:

A.

It updates the firmware and recoveryOS, and erases and installs macOS.

B.

It restores the system state from before a corrupted battery drain.

C.

It recovers data from a Time Machine snapshot on the internal storage.

D.

It forces the Mac to perform any pending software updates.

Question 3

Scenario

Andre created a Keynote presentation on his iPad that he wants to access on the desktop of his MacBook Air.

Select the setting in the sidebar that Andre should turn on to access iCIoud Drive on his Mac.

Options:

Question 4

ACME, Inc.'s administrators are planning to switch to an eSIM exclusive environment. Users are upgrading their iPhone with models that support ONLY eSIM.

Which feature MUST ACME'S carrier support so that users can seamlessly continue to use their lines with eSIM-only iPhone models?

Options:

A.

eSIM Plan Transfer

B.

eSIM Quick Transfer

C.

eSIM Convert

D.

eSIM Carrier Transfer

Question 5

Select 4.

Which iPad models is the Apple Pencil (2nd gen) compatible with?

Options:

A.

iPad Pro 12.9 inch (3rd gen)

B.

iPad Pro 11-inch (1st gen)

C.

iPad (9th gen)

D.

iPad mini (6th gen)

E.

iPad Air (4th gen)

F.

iPad Air (3rd gen)

Question 6

Which device can you use to unlock your Mac computer's screen saver and approve authentication requests from macOS and other apps?

Options:

A.

HomePod

B.

iPhone

C.

iPad

D.

Apple Watch

Question 7

How do you start up in safe mode on a Mac with Apple silicon?

Options:

A.

1. Shut down your Mac, Turn on your Mac and continue to press and hold the power button. O A. 2. When the startup options window appears, release the power button.

3. Select your startup disk, press and hold the Shift key, click Continue in Safe Mode, then release the Shift key.

4. Log in to your Mac.

B.

1. Connect to power, then shut down your Mac. B. 2. Press and hold the power button for three seconds, then remove power for at least 10 seconds.

3. Wait for the Continue in Safe Mode button to appear.

4. Log in to your Mac.

C.

1. Shut down your Mac. then quickly press the power button three times. O C. 2. Wait until the startup options window appears.

3. Select your startup disk, then press and hold the Shift key until the Continue in Safe Mode button appears

4. Continue to press and hold the Shift key until the Login window appears or you're asked to log in again.

D.

1. Shut down your Mac, then press and hold the power button for three seconds.

2. When the startup options window appears, select your startup disk.

3. Click the Continue in Safe Mode button.

4. Log in to your Mac.

Question 8

Select two.

What methods can you use to lock notes in the Notes app?

Options:

A.

Custom Notes Password

B.

PIN

C.

Apple ID password

D.

Mac Login Password

E.

Face ID

Question 9

Select Three.

In MacOS on APFS volumes, when are FileVault encryption keys generated?

Options:

A.

When a user is deleted

B.

During the first login by a user on the Mac

C.

When a user turns on FileVault

D.

Setting the first user's password

E.

During user creation

Question 10

What should you use to troubleshoot macOS installation issues?

Options:

A.

Single user mode

B.

Installer log

C.

macOS Recovery Assistant

D.

Apple Diagnostics

Question 11

Where can you add a VPN configuration in macOS?

Options:

Question 12

How can you use AirPlay to share content exclusively with a specific individual from your Apple iPhone and Mac?

Options:

A.

Allow Airplay for anyone in the same network

B.

Allow Airplay for everyone

C.

Allow Airplay for Current use

Question 13

What's required to use Migration Assistant with two installed?

Options:

A.

Wi-Fi must be on and the Mac computers

B.

Must be placed near each other

C.

Mac computers with the same version of macOS

Question 14

Scenario

Melody's Mac has multiple printers configured.

Where in System Settings should you go to determine if her printers were configured manually or by an MDM solution?

Options:

A.

Printers > Advanced

B.

Privacy & Security > Profiles

C.

Printers & Scanners > Advanced

D.

General > Sharing > Printer Sharing

Question 15

How do you quit out of a man page in Terminal Mac?

Options:

A.

less

B.

clear

C.

q

D.

esc

Question 16

Scenario:

Ozzy contacted you about issues obtaining 5G service on his iPhone. You confirmed that his device is compatible with the carrier's 5G service, in a coverage area, and using the latest version of iOS. The carrier's support website indicates that a carrier settings update is needed to fully support its 5G service.

Where in Settings should you go to manually check for carrier settings updates on iPhone?

Options:

Question 17

Which tool should you use to determine if an app is causing your Mac to be sluggish or unresponsive?

Options:

A.

Console

B.

Disk Utility

C.

System Information

D.

Activity Monitor

Question 18

What are two features of two-factor authentication for a personal Apple ID?

Options:

A.

It uses a four-digit passcode to access a user's account.

B.

It ensures that only the account's owner can access the account.

C.

It requires a special app on the trusted device.

D.

It doesn't require the Apple ID password.

E.

It can be accessed on trusted devices.

Question 19

How should you force your Mac to reinitialize a peripheral device's connection and reload any peripheral-specific drivers?

Options:

A.

Connect the peripheral to a USB hub.

B.

Unplug and reconnect the peripheral.

C.

Unplug other devices on the same bus.

D.

Connect the peripheral to another Mac.

Question 20

Which disk format should you use to create a bootable macOS installer that includes macOS Recovery on an external storage device?

Options:

A.

APFS (Encrypted)

B.

Mac OS Extended (Encrypted)

C.

APFS

D.

MacOS Extended

Question 21

Guillermo is a designer for ACME, Inc. He uses his 12.9-inch iPad Pro to create marketing materials and do color grading.

Which iPadOS feature should Guillermo use to allow his 12.9-inch iPad Pro to accurately display colors for common color standards?

Options:

A.

Display Zoom

B.

True Tone

C.

ColorSync

D.

Reference Mode

Question 22

Which IP address might indicate a DHCP issue?

Options:

A.

10.0.1.17

B.

169.254.47.72

C.

192.168.17.12

D.

172.27.13.47

Question 23

What enables applications to be run on Apple silicon macs that were originally built for intel based macs?

Options:

A.

Xcode

B.

Rhapsody

C.

Universal Binary

D.

Rosetta 2

Question 24

Select the setting in the sidebar that you should use to delete a user on your Mac.

Options:

Question 25

How many times will Face ID attempt to recognize your face before asking for your passcode?

Options:

A.

Seven

B.

Ten

C.

Five

D.

Three

Question 26

Which troubleshooting steps should you follow if Quick Start does NOT automatically discover the other device?

Options:

A.

Restart both devices and try again.

B.

Turn off Bluetooth and Wi-Fi to avoid interference when discovering devices.

C.

Connect both devices to Wi-Fi and make sure that they're placed near each other.

D.

On your current device, go to Settings > Bluetooth and select your new device from the list of options.

Question 27

How should you view live log messages using Console on your Mac?

Options:

A.

Select Log Reports in the sidebar, click the log message, and choose View > Expand Selected Row.

B.

Select system.log in the sidebar, click the log message, and choose View > Expand Selected Row.

C.

Select Mac in the sidebar, then click info from the toolbar.

D.

Select Mac in the sidebar, then click Start Streaming.

Question 28

Select the setting in the sidebar that you should use to automatically keep your Mac up to date.

Options:

Question 29

What are Pencil Model 2 compatible with?

Options:

A.

iPad Pro 11-inch (1st generation and later)

B.

iPad Pro 12.9-inch (3rd generation and later)

C.

Pad mini (6th generation)

D.

iPad Air (4th generation and later)

Question 30

You've forgotten your login password or it's locked from too many failed attempts to log in.

What's the alternative method to unlock FileVault and reset your password?

Options:

A.

Create a new local recovery key.

B.

Use iCIoud Account Recovery.

C.

Call AppleCare to create a new account recovery key.

Question 31

Which option can you access to view the current activity of Apple Configurator for Mac?

Options:

A.

Double-click the device and select Activity.

B.

From the Apple Configurator menu bar, choose Window > Activity.

C.

From the Apple Configurator menu, choose View Activity.

Question 32

Select two responses.

Which two ways can you use to reset a FileVault password on a Mac?

Options:

A.

Authenticator app

B.

Using a trusted device

C.

Recovery key

D.

SMS verification code

E.

iCIoud account and password

Question 33

How many fingerprints can you enroll on iPad Air (4th generation)?

Options:

A.

Two

B.

Ten

C.

Three

D.

Five

Question 34

Select the setting in the sidebar that you should you use to copy the password of a known Wi-Fi network.

Options:

Question 35

Scenario

Nisha's iPad doesn't charge. She's using the original Apple power adapter and cable that came with her iPad.

Select three responses.

Which three troubleshooting steps should you try to resolve this issue?

Options:

A.

Force restart her iPad.

B.

Make sure that the device isn't too hot or too cold.

C.

Try charging with a different power adapter and cable.

D.

Back up the device, then erase all content and settings.

E.

Enable Optimized Battery Charging in the iPad settings.

Question 36

After Krista installed some new apps, her Mac became slow and unresponsive. She asks if you can help resolve the issue. Which resource should you use to examine processes running on Krista's Mac and check how they're affecting its performance?

Options:

A.

Console

B.

Diagnostic Reporting

C.

Activity Monitor

D.

System Information

Question 37

Scenario

You're migrating your Windows PC to a new Mac.

Which software should you download on your Windows PC to aid the migration process?

Options:

A.

PC Mover

B.

Windows Migration Assistant

C.

Transfer Protocol

D.

Migration Wizard

Question 38

Which VPN protocols can you manually configure in macOS System Settings?

Options:

A.

L2TP over IPSec, SSTP, and IKEv2

B.

L2TP over IPSec, Cisco IPSec, and IKEv2

C.

Wireguard, Cisco IPSec, and IKEv2

D.

L2TP over IPSec, Cisco IPSec, and OpenVPN

Question 39

Select the setting in the sidebar that you should use to turn on Lockdown Mode.

Options:

Question 40

Which service should you use to grant access to your Apple account to others after your death?

Options:

A.

Apple ID Proxy

B.

Legacy Contact

C.

Account Successor

D.

Forever Apple ID

Question 41

Which Find My feature is available ONLY on MacBook models with Apple silicon?

Options:

A.

Notify When Found

B.

View Location

C.

Remote Erase

D.

Notify When Left Behind

Question 42

Scenario

You're trying to connect a podcasting microphone to your MacBook Air. You're using the Apple USB-C Digital AV Multiport Adapter connected to a standard USB A to B cable that connects to the microphone. You open Sound in System Settings and click the input tab. but the microphone doesn't appear in the sound input device list.

What should you use to verify that your Mac has successfully connected to the microphone?

Options:

A.

The microphone's power light

B.

VoiceOver Utility > Sound > Input Device > USB CODEC

C.

System Information > Hardware > USB

D.

The device driver settings