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Salesforce Salesforce-Communications-Cloud Dumps

Salesforce Communications Cloud Accredited Professional (AP) Exam Questions and Answers

Question 1

Universal containers (UC) is a communication service provider using commination cloud. The provisioning system that activates the mobile service can take up to 10 minutes. How should a consultant design the orchestration for Mobile service?

Options:

A.

Configure an Autotask Orchestration Item to send to platform event, the enterprise Service Bus(ESB) will listen for the platform event and do a callback to the asynchronous Callback URL

B.

Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URL.

C.

Configure a Callout Orchestration item using the enhanced system interface

D.

Configure a callout orchestration item using the default system interface to do a callout, configure a Push Event and have enterprise service Bus (ESB) do a callback to complete the push Event.

Question 2

ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?

Options:

A.

Keep the number of attribute on the product low, avoid big picklist and direct assignments.

B.

Advise them to use picklist attribute with multiple pick lists values instead of configuring new products

C.

Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.

D.

Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules

Question 3

UT required bulk ordering to be implemented in communication cloud base to capture order broadband speed to its customer and applying promotions.

Which two steps should consultant take to perform the impact assessment for bulk ordering in communication cloud

Options:

A.

Evaluate the various business scenarios for bulk orders in order design automation for order capture and orchestration

B.

Evaluate the various business scenarios for bulk orders in order to access platform governor limits (CPU time, Database utilization)

C.

Identify the volume and access feasibility from a platform governor limit perspective (CPU time, Database utilization)

D.

Identify the business rules need to be implemented for creation and fulfillment of bulk orders.

Question 4

United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.

Options:

A.

Bundle the similar product together to reduce the volume

B.

Make use of object types and attributes to better handle scalability using EPC functionality.

C.

Rationalize the product catalog by identifying duplicates and legacy products that can be removed

D.

Mark the orderable flag on the legacy system to false so that they cannot be used.

Question 5

Acme technology is Tier 1 Provider selling fixed line internet and TV services. In order to send Set top boxes (STB) and modem they are requiring a single call to the shipping fulfillment system, which combination can be sent to the customer. They also want to ensure optimal performance and avoid unnecessary use of storage of inventory in customer base.

Options:

A.

Decompose Modem & STB into one CFS using M:1 decomposition pattern configure scope field on CFS technical product definition to Account

B.

Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope filed on the modem and STB products to downstream Order Item.

C.

Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope field on CFS technical product definition to downstream Order Item.

D.

Decompose the Modem & STB to one CFS technical product using M:1 decomposition relationship. Configure the scope filed on the modem and STB products to Account

Question 6

Universal containers (UC) is implementing communication cloud. One of the KPIs for their digital transformation is to reduce time to market for new product and products changes since it is currently takes three-month end to end to launch new product. Which two actions will help measure product time to market in communication loud?

Options:

A.

Leverage the EPC functionality to track the product related configuration.

B.

Create a Product Time to market app from template in CRM analytics to track the product time to market

C.

Create salesforce report on EPC project object to track the product time to market.

D.

Create a salesforce Report on the Product object to track the product time to market

Question 7

ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.

Which communication cloud feature should consultant recommend for this use case to minimize the customer issue

Options:

A.

Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.

B.

Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.

C.

Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ……trigger on custom object to insert product and related records in the product catalog.

D.

Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.

Question 8

Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.

What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.

Options:

A.

Implement a callout orchestration item to execute a request on the fulfillment system for activation

B.

Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details

C.

Implement a milestone orchestration item to execute request on the fulfillment system for activation

D.

Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details

Question 9

United Telecom has initiated high speed offerings on communication cloud after upgrading its network. Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.

Options:

A.

Change of Plan

B.

Apply Promotion

C.

Modify Order

D.

Disconnect and New order

Question 10

UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.

Options:

A.

Create one decomposition relationship each from all commercial offerings to the same technical product

B.

Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item

C.

Create one decomposition relationship each via one parent class product from all commercial offerings

D.

Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.

Question 11

UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?

Options:

A.

Create price list and price list entries associated with context Rules per region

B.

Create an attribute on business internet offers and use attribute based pricing

C.

Create price list per region and use context Rules to determine the correct Price List

D.

Create base price list and multiple child price list per region

Question 12

Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.

Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called “Installation Type” on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?

Options:

A.

An error at runtime no value will be assigned to the attribute “installation Type” on the technical product

B.

No errors will be returned the value for ‘Installation type’ on the technical product will be set to most recently modified attribute.

C.

No error will be returned the “installation type” will be copied as empty/null after decomposition on the technical product

D.

An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes

Question 13

A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?

Options:

A.

Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price

B.

Use the versioning feature and comparing the prices for the version product after having enabled the feature

C.

Use EPC project feature checking the changes done for the defaulted project after having enable the feature

D.

Use price list history checking the changes done after having enabled the track field history on the Price list entry object

Question 14

Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV’s attribute to be changes to gold if account’s SLA field value is ‘Gold’. What solution does consultant recommend to achieve the requirement?

Options:

A.

Advance Rules

B.

Attribute Rules

C.

Context Rules

D.

Compatibility Rules

Question 15

United Telecom has completed the high level design (HLD) phase and has information about the objects involved, data volumes, and file requirements, which three steps should a consultant take to assess the storage need on communication cloud.

Options:

A.

Analyze an external data storage system for more cost effective data storage

B.

Access the archiving strategy and determine how storage will be cleared though archiving.

C.

Analyze the storage usage of the existing legacy system

D.

Calculate the file and data storage required based on required data volume and file attachment requirements.

E.

Identify the storage needs between data storage and file storage.

Question 16

Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?

Options:

A.

Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations

B.

Only Migrate the assets needed when customers are trying to place MACD orders.

C.

Both commercial and technical assets need to be present in Salesforce to successfully process the MACD orders.

D.

Only Commercial assets need to be present in salesforce to successfully process the MACD orders.

Question 17

Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE). UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers

Options:

A.

Model the Ethernet access device as a child product of the dedicated internet service offer

B.

Model dedicated internet service as a child product of the Ethernet access device offer.

C.

Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.

D.

Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added

Question 18

Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned.

What are the two preparatory steps that a consultant should take to ensure the stability in production?

Options:

A.

Ensure Enterprise sales management (ESM) is employed to split the large order prior to submission to order management system

B.

Ensure that customer have enough Async Apex Callouts and platform events available to cover the load

C.

Ensure platform events mode is enabled

D.

Ensure mule soft is employed for integration to reduce the consumption of salesforce resources

Question 19

UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.

Options:

A.

Custom API via lightening Out

B.

Digital commerce SDK

C.

Digital Commerce API

D.

Cart Based API using Omni Out

Question 20

Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

Options:

A.

There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance

B.

Migrating millions of records will cause Order Management to fail during processing due to large volume

C.

Migrating millions of records may reduce query performance due to large data volumes

D.

This would require migrating all products sold within last 5 years, including those that are no longer sold.

E.

Migrating Assets instead of orders would provide more business Value.

Question 21

Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

Options:

A.

Model the router technical product and decompose it from the business internet offer.

B.

Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule

C.

Model the router as an attribute of the business internet offer with a default value of ‘included’

D.

Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review

Question 22

During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?

Options:

A.

Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane

B.

Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts

C.

Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another

D.

Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration

Question 23

ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt?

Options:

A.

Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.

B.

Do not migrate legacy assets and leverage external objects within salesforce to access them

C.

Coordinate migration readiness across regions and execute migration all at once to ensure consistency

D.

Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.