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Salesforce Community-Cloud-Consultant Dumps

Salesforce Certified Community Cloud Consultant(SP23) Questions and Answers

Question 1

A Salesforce administrator adding a recommendations carousel component in Community Builder. The page displays correctly in Community Builder; however, recommendations are missing for Community members. What is the likely cause of this issue?

Select one or more of the following:

Options:

A.

Recommendations need to be created for each member

B.

Members need to have read access tothe recommendations object

C.

Page changes with the recommendations carousel need to be published

D.

The recommendation carousel component needs published to be enabled for the Community

Question 2

The security model for Universal Containers in Private for theCase object. When a support case is raised by a user with the Customer Community license, internal users are not able to see those Cases. Internal users in the support role need to work on these Cases. How should internal users see these Cases?

Select oneor more of the following:

Options:

A.

Use the role hierarchy

B.

Use a Public Group

C.

Use a Sharing Set

D.

Use a Share Group

Question 3

A Salesforce Admin at universal Containers notices that a large number of unauthenticated users are accessing Community pages. Their org is on the Salesforce Enterprise Edition. What is the average number of monthly page views allowed?

Options:

A.

300,000

B.

500,000

C.

1,000,000

D.

100,000

Question 4

The product marketing team is revising its product data sheets and FAQ documentation to msupport major upgrades across the product line. Preliminary analysis shows the new articles have fewer views in the Partner and Customer Communities than expected.

What are three ways to increase the visibility of these Knowledge articles? Choose 3 answers

Select one or more of the following:

Options:

A.

Use the Recommendations component to promote specific articles to defined groups of users (Channels)

B.

Placehotlink URLs to these topics in the header component

C.

Create a new navigational topic for "New Products" and make sure the new articles are massigned to that user

D.

Make sure that the right fields in the Knowledge object are indexed to improve results in the Universal Search component

E.

Use the Featured Topics component to promote the topics related to these new articles

Question 5

Universal Containers is experiencing an increase in spam in their Community. The Community Manager needs to put in some pre -moderation rules to be alerted when multiple posts occur from the same user over a short period of time. What should the Community Manager do to meet this requirement?

Options:

A.

Grant the “Moderate Communities Feed” permission to Community members so they can flag content.

B.

Grant the “Community Moderator” permission to allow access to view engagement reports.

C.

Create a rate rule and apply it to posts with newly registered members as the criteria.

D.

Activate a content rule to flag member-generated content with a Review Moderation action.

Question 6

Universal Containers has a Community for partners and another Community for their customers. They want to give their partners access to their Community for customers as well.How should the Salesforce Admin do this?

Options:

A.

Include the partner profile as a member of the Community for customers.

B.

Create Partner users as members in the Customer Community and send login details to the users

C.

Add the Customer community to the Partner Community user profile

D.

Select the Enable Customer Community user option in the Partner contact in Salesforce

Question 7

Universal Containers has created a new LightningCommunity in the sandbox using the partner central template. The partner Community is built using standard Lightning components, custom Lightning components, and object pages. What should the admin use to migrate changes from sandbox to production?

Select one or more of the following:

Options:

A.

Metadata AP

B.

Force.com IDE

C.

Templateexport

D.

Change sets

Question 8

Universal Containers launches a Partner Community for their resellers who have access to Leads, Opportunities, and Dashboards. Universal Containers has the followingrequirements to support their partners during the sales cycle: • Universal Containers can engage with partners during the Sales cycle. • Universal Containers can have internal ions NOT visible to partners. • The Channel Manager can bring any Universal Containers employee to the ion. • Universal Containers employees may or may NOT have access to the Partner Community. How should a Salesforce Admin fulfill those requirements?

Options:

A.

Leverage Opportunity feed and manual shares for access control

B.

Leverage unlisted groups and record sharing for access control

C.

Leverage private groups and record sharing for access control

D.

Leverage Opportunity feed and group record layout for access control

Question 9

A healthcare company wants to create a Community for its patients and providers. The Community needs to be optimised for healthcare use cases and follow industry best practices. What should the Community Cloud consultant consider first to meet the requirements?

Select one or more of thefollowing:

Options:

A.

Lightning community templates

B.

Business value map and ROI

C.

Custom solutions

D.

Lightning bolt solutions

Question 10

Universal Containers (UC) is finalizing its Chatter group rollout within the Community. To help promote the release, UC wants to direct all users to the collaboration page when users log in.

Which method should the Administrator use to accomplish this?

Options:

A.

Use JavaScript in the head markup to direct users to the collaboration page.

B.

Create a login flow that directs users to the collaboration page in the Community.

C.

Configure the login form start URL to point to the collaborationpage.

D.

Override the standard login page with a custom visualforce page.

Question 11

A coffee Company has created a Knowledge Base around its products and their usage. Prospective customers need to search for products and view community discussions. Current customers should be able toregister and discuss the products they purchased. The coffee company will use the Asset object to track registered products.

How should the coffee company's administrator meet these requirements?

Options:

A.

Create a public community for the Knowledge Base, and letcurrent customers sign in to register products

B.

Create a private community for the Knowledge Base, and let all customers register themselves

C.

Create a public community for the Knowledge Base, and let current customers register products

D.

Create a public community for the Knowledge Base, and let current customers register products in private community

Question 12

Universal Containers built a Community using the Customer Service Template. They want the Salesforce Admin to enablemultilingual support for their Community.

Where can the Salesforce Admin configure the languages supported for this Community?

Options:

A.

Site.com Studio

B.

Community Builder

C.

Force.com Sites

D.

Community Settings

Question 13

What should the Consultant consider to meet the business requirements?

Options:

A.

High Volume portals are designed for complex use cases that require customization.

B.

Customer Community Plus license supports up to 10 custom objects per user.

C.

Community Cloud supports up to 10 custom objects per Community.

D.

MuleSoft presents custom data from multiple Communicates in a personalized digital experience.

Question 14

Universal Containers needs to create a Community that meets the following requirements:

- Self-Service Support Community, in which customer and partner users are community members

- Partner users help Universal Containers by adding or resolving cases for their customers within the Community

- Partner users need access to some standardobjects except Leads, Campaigns and Opportunity Objects

- Partners use Chatter and the Case Feed to communicate with the Universal Containers team and customers

Which licence type should a Salesforce Administrator use for these Partner users?

Select oneor more of the following:

Options:

A.

Customer Community Plus licence

B.

Partner Community licence

C.

Employee Community licence

D.

Customer Community licence

Question 15

Universal Containers (UC) just went live with a new Customer Community. UC wants to automatically create Community users for related contacts when a new business opportunity is marked as closed won.

Which approach should the Community Cloud consultant recommended to accomplish this?

Select one or more of the following:

Options:

A.

Use a trigger to create Community users forall related contacts on the account

B.

Use a workflow rule to create a task for the administrator with a list of contacts that should be users

C.

Send an email to the administrator when the opportunity is marked closed won so they can create users

D.

Usea schedule report that alerts the Salesforce administrator of the new contacts

Question 16

Universal Containers needs to enable public access to a Community. How should a Salesforce Admin fulfil this requirement?

Select one or more of the following:

Options:

A.

Update the setting to Public Visibility for all Community pages

B.

Enable "Give access to public API requests on Chatter"

C.

Update the setting to "Allow access without login"

D.

Enable the "Public can access the community" checkbox

Question 17

A Salesforce Admin at Universal Containers needs to set up moderation rules and criteria for their customer Community. There are 18 separate keyword criteria for this community. How many rulesare required to accommodate all of the criteria?

Options:

A.

5

B.

6

C.

8

D.

18

Question 18

Universal Containers has the following requirements: • Enable VIP community access once a customer has reached $1 million in revenue. • Maintain customer revenue in Salesforce. • All customers must have accessto the general customer community. • VIP customers must have access to VIP information in the community. • The number of profiles in Salesforce must be limited. How should the Salesforce Admin provide VIP users access to the VIP information?

Options:

A.

Create a profile that has permissions to the VIP information and assign it to the VIP community users

B.

Create a permission set that has permissions to the VIP information and add it to VIP customers

C.

Create a sharing set that allows VIP customers to access VIP information

D.

Create a sharing rule that allows VIP customers to access VIP information

Question 19

A Salesforce Admin at Universal Containers needs an efficient way to update the colour palette in their newly created Community.

What three things should the Salesforce Admin do to brand this Community using Community Builder? 

Choose 3 answers.

Options:

A.

Choose colors for the text and border elements.

B.

Upload the Universal Containers logo image to create a custom color palette.

C.

Apply a color scheme that is appropriate for the template all at once with the color palette.

D.

Submit a URL reference of a site where the color palette will be matchedautomatically.

E.

Adjust the color palette from the Salesforce1 mobile app.

Question 20

Universal Containers needs to match the color scheme of their Customer Service Template-based Community withUniversal Containers' branding colors.

What is the most efficient way to accomplish this task7

Options:

A.

Download HTML/CSS from the company's website and upload it inside the Experience Builder.

B.

Get HEX codes for branding colors from the company's website andmanually add them inside the Branding Editor.

C.

Select an available color scheme inside the Branding Editor that most closely matches the company's branding colors.

D.

Upload the company logo to generate a color palette that matches the company's brandingcolor.

Question 21

Universal Containers (UC) recently built a community for its customers. UC stores customer invoices outside of Salesforce. UC wants to allow customers to be able to search for and view the invoices immediately after creation. Which Salesforce feature should the Community Cloud consultant recommend?

Select one or more of the following:

Options:

A.

Files connect

B.

External services

C.

File sync

D.

Chatter and files

Question 22

The Capricorn Coffee Community contains a section focused on Coffee Bean Types. That section contains areas focused on Java, Arusha, and Pacamara. A Salesforce Admin needs to make sure that end users can easily discover the Java, Arusha, and Pacamara sections. When setting up the Community, which two steps should a Salesforce Admin take to meet the requirement? Choose 2 answers

Options:

A.

Assign relevant articles to a group

B.

Add the More Topics link to the navigation menu

C.

Make sure subtopics are enabled in the page headline

D.

Enable Feed Tracking for these topics

Question 23

Universal Containers built a Communityon the Customer Service Template. The Salesforce Admin customized a few pages by adding custom-built Lightning components. The Salesforce Admin upgraded the template to the latest version. What is the status of the custom Lightning components on the pageafter the upgrade?

Options:

A.

The Lightning components are on the page and load as expected.

B.

The Lightning components are NOT on the page, but are available in Community Builder.

C.

The Lightning components are on the page, but will NOT load until the Community is published.

D.

The Lightning components are neither on the page nor in Community Builder.

Question 24

Your company has asked you to leverage Salesforce for their new customer community and wish to ensure that it is mobile ready which template(s) can you leverage to support this requirement? FOUR ANSWERS

Options:

A.

Kokua

B.

Napili

C.

Aloha

D.

Visualforce + Tabs

E.

Koa

Question 25

You wish to edit the Community Head Markup, where do you go to do this?

Options:

A.

Developer Console

B.

Community Builder >> Settings >> Advanced

C.

Upload a HTML staticresource named 'Head Markup'

D.

Community Manager >> Administration >> Settings

E.

Modify the hidden Community Lightning Component which is displayed when editing the community

Question 26

Universal Containers wants to launch a Community where customers can complete a registration form to gain access to the Community. How should a Salesforce Admin add this capability to the Community? Choose one answer

Options:

A.

Implement a Web-to-case form to capture user details and use case details to create a Community user

B.

Create a publically accessible custom page with the registration details and add a link to the Community login page

C.

Use the registration form in the company website and allow users to register

D.

Enable the option Allow External Users to Self-register in the Community Management page

Question 27

The headphones alliance wish to engage with their customers in a whole new way and at Dreamforce they saw Communities in action. They have identified that they have a lot of great content but what to make sure that articles and discussions are grouped logically so that it is easy to find, post questions and navigate the site. What Communities feature would you recommend to use?

Options:

A.

Data Categories

B.

Topics

C.

Chatter Groups

D.

Article Groups

E.

Knowledge Groups

Question 28

Universal Containers recently rolled out a Community to their partners.

The internal sales team has the following requirements for internal users:

- Ability to support the addition of 50 new partners every month.

- Ability to pass leads to the partners.

- Continue to haveaccess to the leads after transfer to partners.

- Access to the opportunity when the partner converts the lead.

- Leads should be visible to only the partner who is working on the lead; other partners should NOT have access to the lead.

Which sharing option should the Salesforce Admin choose to meet the requirement for internal users?

Options:

A.

Create a sharing rule to share leads and opportunities to internal users.

B.

Use sharing sets to share leads and opportunity to internal users.

C.

Create a public group and include partners and share records to the public group using sharing rules.

D.

Allow partner users to manually share the leads and opportunities with internal users.

Question 29

Universal Containers has a multi -layered distributionstructure. The Main Distributors in each geography work with Regional Distributors to sell and service customers in the region. Universal Containers plans to roll out a Community with the following capabilities: • Main Distributors and Regional Distributors are considered Partner accounts in Salesforce. • Main Distributors can communicate with other Main Distributors. • Regional Distributors can communicate with other Regional Distributors who are managed by the same Main Distributor, but NOT with other Regional Distributors. How should the Salesforce Admin build a Community to meet the requirements?

Options:

A.

Allow Main Distributors to be members of two Communities: one for Main Distributors and one for the Regional Distributors that they manage

B.

Build one Community using the Napili template for Main Distributors and Regional Distributors. Disable Community user visibility and allow portal user visibility

C.

Create a Community for each Main Distributor. Allow Regional Distributors to log in to the Community

D.

Build one Community for each Regional Distributor and one for Main Distributors

Question 30

When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT visible to all partner Community users. What should the Salesforce Admin do to fix this problem?

Options:

A.

Add the Global Header permission set to all Community users

B.

Edit the Partner Community profile so that the Knowledge tab is visible

C.

Update the Admin profile so that the Knowledge tab is visible

D.

Create a Knowledge article and make it visible to the appropriate channel

Question 31

Universal Containers needs to have their branding represented accurately in their Partner Community. What three things should the Salesforce Admin doto use Community Builder to brand the Community?

Options:

A.

Specify font family, style, and weight

B.

Apply a colour scheme that is appropriate for the Universal Containers template with the colour palette

C.

Adjust kerning values in a variety of typefaces

D.

Usecustom CSS to apply Universal Containers styles

E.

Adjust the pixel width of the masthead

Question 32

Northern Trail Outfitters is planning to launch a Community for their partners. Partner Sales Managers need to view Partner Sales Rep records. What is the most efficient way for the Salesforce Admin to fulfil this requirement?

Options:

A.

Provide Super User Access to Partner Sales Reps

B.

Set the number of partner roles to two

C.

Create a criteria-based Sharing Rule

D.

Enable the Partner Sales Manager as Super Admin

Question 33

What permission(s) would you assign a community manager?

Options:

A.

Communities Administrator

B.

Setup and Create Portals

C.

Manage Community Settings

D.

Create and Setup Communities

E.

Manage Portals

Question 34

A Salesforce Admin enables "Allow Members to Flag" in Community Management.

Which two content types can member flag as inappropriate?

Choose 2 answers

Options:

A.

Articles

B.

Files

C.

Posts and Comments

D.

Topics

Question 35

Bagel World wish to engage with both their partners and customers alike and luckily have just purchased Salesforce. The only difference in the experience is that Partners will have access to their Bagel World Opportunities. What would you recommend to Bagel World?

Options:

A.

Create1 Community for both customers and partners

B.

Create two Communities and give Partners access to both and only have Opportunities available in the Partner Community

C.

Create 1 Community for both Customers and Partners and enable Super User Access for Partners

D.

Create 2 Communities 1 Partner Community and 1 Customer Community

Question 36

What moderation capabilities does Salesforce communities provide to automate the process of identifying and replacing words that are offensive or inappropriate for the Community?

Options:

A.

Create Process flows to identify posts with the offensive or inappropriate words and replace with other content

B.

Enable Moderation for the Community to block offensive or inappropriate content

C.

Write a trigger to identify posts with the offensive or inappropriate words and replace with other content

D.

Use moderation rules in the Community to block offensive or inappropriate content

Question 37

What do you recommend? Wendy, the Community Manager at Regional Containers has come to you for advice on managing the Community (Community Manager & Community Builder) from a Mobile Device.

Options:

A.

Navigate to the community URL and append /manage/one. app and you will be able to login to the mobile community management site

B.

Wendy should access Community Manager and Community Builder via a Desktop browser only.

C.

Wendy should download the Salesforce1 app and access the Community Manager through the Salesforce1 switcher.

D.

Wendy should download the OneCommunity Manager app where she will be able to make limited administrative changes to the Community.

Question 38

Universal Containers sets up and publishes a Community. What three things should a Salesforce Admin do to log into the Community and validate the Community features? Choose 3 answers

Options:

A.

Select a Customer user record and select the Login option.

B.

Choose Login to the Community as a user from the contact record in Salesforce.

C.

Select the Community from the App Launcher as an internal user.

D.

Log in as a customer to the Community with a Test customer login.

E.

Preview the Community as a specific Community user in the preview mode of the Community builder.

Question 39

Universal Containers built a Community using the Customer Service Template. They want the Salesforce Admin to enable multilingual support for their Community. Where can the Salesforce Admin configure the languages supported by this community?

Options:

A.

Community Settings

B.

Community Builder

C.

Force.com Sites

D.

Site.com Studio

Question 40

You have spent the last two weeks getting your community ready for the prime time and have recently deployed your configuration to production and now wish to make it publicly available.What steps do you take to do this?

Options:

A.

Deploying to production automatically enables the community

B.

Go into the Community Builder >> Settings and Activate the community

C.

Go into the Community Manager >> Administration and Activate the community

D.

Go into the Community Manager >> Administration >> Settings and Activate the Community

E.

The community will automatically activate when you add users to it

Question 41

How can you launch asupport community with live chat, click to call, and case creation form?

Options:

A.

Enable Live Agent in Community Settings.

B.

Add a custom Live Agent Lightning component.

C.

Set up Live Agent in Community Management.

D.

Configure Live Agent in the Salesforce org.

Question 42

Your company wish to use their own URL for their community to maximize the brand impact to customers. How would you achieve this?

Options:

A.

My Salesforce1

B.

My Domain

C.

Salesforce1

D.

Custom URLs

E.

Community Domains