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Salesforce B2C-Solution-Architect Exam With Confidence Using Practice Dumps

Exam Code:
B2C-Solution-Architect
Exam Name:
Salesforce Certified B2C Solution Architect Arch-302 Exam
Certification:
Vendor:
Questions:
152
Last Updated:
Aug 4, 2026
Exam Status:
Stable
Salesforce B2C-Solution-Architect

B2C-Solution-Architect: Architect Exams Exam 2025 Study Guide Pdf and Test Engine

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Salesforce Certified B2C Solution Architect Arch-302 Exam Questions and Answers

Question 1

An organization currently has separate teams supporting Service Cloud, Marketing Cloud, store operations with a point-of-sale solution, and eCommerce with Commerce Cloud. Each business unit has their own key performance indicators (KPIs) but the organization is struggling to understand the big picture and improve customer engagement with the brand.

In which two ways would Salesforce CDP help in this scenario?

Choose 2 answers

Options:

A.

It creates one Individual record that replaces the system-specific records in other products, creating a unified view of the customer.

B.

It provides cross-channel analytics using pre-built, native dashboards and charts within the unified profile.

C.

It ingests customer data from each system and uses matching rules to find records representing the same person, uniting them under a Unified Individual.

D.

It can power experiences through other channels like Marketing Cloud Engagement by activating customer segments.

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Question 2

Universal Containers has been using Service Cloud and recently decided to implement Marketing Cloud. There are many data quality issues in Service Cloud like duplicates and incomplete email addresses. They want to use Marketing Cloud to send personalized communications.

Which two recommendations should a Solution Architect make when suggesting a migration strategy from an existing Service Cloud implementation to a new Marketing Cloud one?

Choose 2 answers

Options:

A.

Fix the data quality issues in Service Cloud before migrating to Marketing Cloud.

B.

Use Customer Data Platform (CDP) to synchronize data between Service Cloud and Marketing Cloud.

C.

Map Contact, Lead, and Account objects within Marketing Cloud to enable personalization.

D.

Build a custom connector between Service Cloud and Marketing Cloud that will remove the duplicates.

Question 3

A retail company uses B2C Commerce and Marketing Cloud to enable cross-cloud communication on behalf of its customers. As part of the newsletter signup journey, the company would like to send a coupon code to each customer 3 days after registration. Once the

coupon code has been redeemed, the company would like to alter the customer's journey to stop reminder emails.

Which two configuration steps should a Solution Architect take to ensure the customer's journey is updated after the coupon code is used?

Choose 2 answers

Options:

A.

Create a service definition in B2C Commerce that points to Marketing Cloud's REST API.

B.

Create a service definition in B2C Commerce that points to Marketing Cloud's SOAP API.

C.

After purchase, use Marketing Cloud to request coupon redemption details from the B2C Commerce service definition.

D.

After purchase, use the B2C Commerce service definition to send redemption data to Marketing Cloud.