Selected 700-805 Cisco Specialist Questions Answers

This case represents a risk of renewal where a mitigation analysis will help obtain a more desired outcome. A low adoption rate indicates that the customer is not fully utilizing the solution or deriving the expected value from it. This can lead to dissatisfaction, reduced engagement, and increased likelihood of churn. A mitigation analysis can help identify the root causes of the low adoption rate, such as lack of training, technical issues, poor fit, or misalignment of expectations. Based on the analysis, a mitigation plan can be developed and implemented to address the issues and increase the adoption rate. For example, the plan could include providing more support, education, or guidance to the customer, resolving any bugs or glitches, customizing or adjusting the solution to better suit their needs, or redefining the success criteria and metrics. A mitigation analysis and plan can help improve the customer’s satisfaction, retention, and loyalty, as well as increase the chances of a successful renewal.

Stealthwatch is one of the Cisco Security product offerings that focuses on identifying abnormal or suspicious network behaviors, which can help customers with:

• Detecting and responding to advanced threats across their network
• Gaining visibility and control over their network traffic and activity
• Improving their network performance, security, and compliance

References: 2: Cisco Stealthwatch - Cisco

According to the CCW-R User Guide5, some of the actions that a partner or customer can perform within CCW-R are:

• Change Customer Address: This allows the user to update the customer address information for a quote or an order.
• View and Manage their Contracts: This allows the user to view their contract details, status, expiration date, product coverage, etc., as well as request a quote or renew their contracts.

References: 5: CCW-R User Guide - Cisco