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Salesforce Advanced Administrator Advanced-Administrator Dumps PDF

Salesforce Certified Advanced Administrator (SP25) Questions and Answers

Question 17

An administrator at Clod Kicks has build a flow that delivers status update email to customers. Recently, there’s been an increasae in support cases from customers reporting they had not received the email.

Where should the administrator look to investigate the issue?

Options:

A.

Paused Flow Interviews

B.

Process Automation Setting

C.

Email Logs

D.

Setup Audit Trail

Question 18

Ursa Major Solar (UMS) receives hundred of cases every week from both consumers and retail partners. UMS wants to ensure it's meeting all service-level agreements to maintain high levels of customer satisfaction.

What should the administrator do to help meet this goal?

Options:

A.

Set up and configure Entitlement Process to design timelines and track issue resolution.

B.

Configure the Milestones object on Service Contracts to sequential milestones for common case issues.

C.

Design a Net Promoter Score survey using Surveys that is automatically sent when a case is closed.

D.

Expose the Service Contracts object in the Service Console for an agent to view when working a case.

Question 19

DreamHouse Realty has a rental team and a real estate team. The two teams have different safes processes and capture different client information on their opportunities.

How should an administrator extend the Opportunity object to meet the teams' different needs?

Options:

A.

Leverage Opportunities for the Real Estate Team and create a new custom object for the Rental Team Opportunities.

B.

Use separate record types, page layouts, and sales processes for the Rental and Real Estate Teams.

C.

Create Opportunity Teams for the Rental and Real Estate Teams and make appropriate fields visible to only the necessary team.

D.

Add a section for Rental and a section for Real Estate on the Opportunity Master Record Type to keep the information separate.

Question 20

At Ursa Major Solar, there is a custom object called Galaxy. The sales director wants users to only see certain field market.

What Lightning will satisfy this requirement?

Options:

A.

Record Detail Component

B.

Fields component

C.

Highlights Panel Component

D.

Path Component