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Pearson Financial-Services-Cloud New Attempt

Salesforce Financial Services Cloud (FSC) Accredited Professional (AP) Exam (WI25) Questions and Answers

Question 17

A new custom object has been created, and the records of this object will be created throughintegration with another system What should a consultant do to ensure the data is loading into the correct fields in Financial Services Cloud?

Options:

A.

Create a junction object between the external system and the new customer object where the data will reside

B.

Ensure custom metadata is configured and each custom metadata record details where the data will be sent

C.

Use a CSV file with the data created and use Data Loader to map to the correct field

D.

Utilize a field mapping file with the external system (allocation and the corresponding field in Salesforce

Question 18

The Salesforce Admin at Lake Tahoe Wealth Management Company wants to ensure that the advisors at his firm can quickly see the most important client data in the Actionable Relationship Center (ARC). What must the Admin configure for each object to display the most important fields on the side panel of ARC?

Options:

A.

Compact Layout

B.

Page Layout

C.

Search Layout

D.

Lightning Record Pages

E.

Field Sets

Question 19

The Salesforce Admin of Lake Tahoe Bank wants to implement Financial Services Cloud using the individual object model. What are the steps to disable person accounts? (Choose Three)

Options:

A.

Log a case with Salesforce to perform the conversion from Person Accounts to the individual model.

B.

Assign the Person Account record type to the user profiles.

C.

Disable the Person Account custom setting.

D.

Remove Person Account record types from the Individual Record Type Mapper.

E.

Assign the Individual record type to the user profiles.

Question 20

A bank recently sold its wealth management division and wants to improve its customers’ digital experience. The bank engaged Salesforce Professional Services to upgrade its existing Salesforce CRM to Financial Services Cloud and deliver its Bank of the Future vision.

Which three expected outcomes can serve as return on investment (ROI) justifications to the bank's chief financial officer (CFO)and investment committee?

Options:

A.

Unify and improve team collaboration by sharing and managing customer leads and referrals across multiple lines of business at the bank to drive customers' financial needs and deepen client relationships.

B.

Deliver connected and personalized digital experiences to the bank's customers thanks to a 360-degree view of its customer data consolidating multiple customer databases and sources from diverse channels at the bank.

C.

Simplify the client onboarding process with proper tools to streamline customer discovery and internal reviews through renewal.

D.

Manage policy holder’s interactions with customer service agents intelligently through the underwriting process.

E.

Modernize client-advisor experiences from engagement to relationship management to effectively drive long-term, trusted relationships.