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Pearson Financial-Services-Cloud New Attempt

Salesforce Financial Services Cloud (FSC) Accredited Professional (AP) exam Questions and Answers

Question 17

Which three related lists are visible within Actionable Relationship Center associated with the Account object?

Options:

A.

Cases

B.

Notes and Attachments

C.

Client Financial Goals

D.

Financial Holdings

E.

Household Financial Accounts

Question 18

An investment bank client wants all its users to track client engagements with Interaction Summaries. In addition, those call logs need to be shared with specialists in other lines of business so they can assist in specific types of deals.

Which three Financial Services Cloud standard objects should be used to help accommodate these business requirements?

Options:

A.

Interaction Summary Participant

B.

Financial Deal Participant

C.

Participant Role

D.

Interaction Participant

E.

Opportunity Participant

Question 19

The Salesforce Admin wants to make it easier for call center agents to complete some common tasks by setting up flows and launch them from the Retail Banking Console. What does the Admin have to keep in mind when setting up Flows?

Options:

A.

Flows can be used to provide step-by-step guidance for address changes, without the need for then agent to navigate to different screens.

B.

To open. edit, or create a Flow in Flow Builder, the user needs the Run Flows permission.

C.

To use Financial Services Cloud Flows, you'll need the Financial Services Managed Package installed m the org and the Financial Services Cloud a permission set assigned to the user.

D.

To use a Flow, a user must have access to the underlying object and its field

Question 20

When importing records from a system outside of Salesforce, which ID should be used to prevent the data import from creating duplicates?

Options:

A.

User ID

B.

Data Load ID

C.

External ID

D.

Org ID