ITIL-4-Foundation Exam Results

ITIL 4 Foundation Exam Questions and Answers

Question 89

Which practice has a purpose to support the quality of the service by handling all agreed user initiated service

requests?

Change control

IT asset management

Service desk

Service request management

Question 90

What is the starting point for optimization?

Standardizing practices and services

Determining where the most positive impact would be

Securing stakeholder engagement

Understanding the vision and objectives of the organization

Question 91

Which describes a set of defined steps for implementing improvements?

The ‘improve’ value chain activity

The ‘continual improvement register’

The ‘continual improvement model’

The ‘engage’ value chain activity

Question 92

What are the types of asset management?

IT asset management and software asset management

Operational and technical management

IT asset management and technical management

Operational management and IT asset management