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ITIL 4 Foundation Exam Questions and Answers

Question 93

In which TWO situations should the ITIL guiding principles be considered?

1. In every initiative

2. In relationships with all stakeholders

3. Only in specific initiatives where the principle is relevant

4. Only in specific stakeholder relationships where the principle is relevant

1 and 2

1 and 4

2 and 3

3 and 4

Question 94

Which describes outcomes?

Tangible or intangible deliverables

Results desired by a stakeholder

Configuration of an organization's resources

Functionality offered by a product or service

Question 95

Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?

Incident management

Continual improvement

Service request management

Problem management

Question 96

Which is NOT a key focus of the 'information and technology' dimension?

Workflow management and inventory systems

Communication systems and knowledge bases

Roles and responsibilities

Security and compliance