ITIL 4 ITIL-4-Foundation Updated Exam

ITIL 4 Foundation Exam Questions and Answers

Question 85

Which of the following is an example of incident?

A backup server is being rebooted while services are running on the primary server

An application is not available during the business hours

A user has requested access to a shared repository

A user wants to reset the password of a server

Question 86

When should the effectiveness of a problem workaround be assessed?

Whenever the workaround is used

Whenever the problem is resolved

Whenever the workaround becomes a known error

Whenever the problem is prioritized

Question 87

What should be used to set user expectations for request fulfilment times?

The consumer demand for the service

The time that the customer indicates for service delivery

The service levels of the supplier

The time needed to realistically deliver the service

Question 88

What is typically needed to assign complex incidents to support groups?

The incident priority

The incident category

A change schedule

A self-help tool