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Full Access Salesforce Nonprofit-Cloud-Consultant Tutorials

Salesforce Certified Nonprofit Cloud Consultant (SP23) Questions and Answers

Question 45

During requirements gathering with a nonprofit, the consultant discovers that the customer only works with individual contributors and volunteers (not companies or organizations). The consultant considers using Person Accounts with NPSP so that the customer can track its individual's as accounts. What is the best practice regarding Person Accounts?

Options:

A.

Person Accounts should be tested in NPSP, and can be turned off if it does not work as intended

B.

Ensure the Person Account record type is selected as the Household record type in NPSP Settings

C.

Ensure that the Person Account record type is set as the default record type for the profile of the user who is converting the lead if the customer is planning to do lead conversion

D.

Person Accounts were not designed to work with NPSP, and is not supported for use with NPSP

Question 46

A nonprofit organization is using NPSP to manage its contacts and their families. What should the consultant recommend about adding other common connections such as siblings and deceased and divorced spouses?

Options:

A.

Add them as Relationship entries manually

B.

Add them as Relationship record types

C.

Add them as Affiliation entries manually

D.

Add them as Affiliation record types

Question 47

A nonprofit organization using NPSP does a lot of mailings and wants to ensure states and countries are entered accurately into Salesforce. The nonprofit has heard about State and Country Picklists and asked its consultant about enabling them. What are two considerations the consultant should raise about enabling State and Country Picklists and asked its consultant about enabling them. What are two considerations the consultant should raise about enabling State and Country Picklists for NPSP?

Options:

A.

NPSP Data Import object doesn't support State and Country abbreviations in picklist form

B.

The Individual ("Bucket") account model does not support State and Country Picklists

C.

Predefined State and Country abbreviations on Address records must be used

D.

State and Country Picklist values can only be configured on the Address object

Question 48

A nonprofit organization wants to use a multi-channel marketing tool for its email, social, and text messaging engagement. Which solution should the consultant recommend?

Options:

A.

Marketing Cloud

B.

Pardot

C.

Community Cloud

D.

Service Cloud