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Exin-ITIL ITIL-F Exin Study Notes

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Total 324 questions

ITIL Foundation Questions and Answers

Question 33

Which process or function is responsible for monitoring activities and events in the IT infrastructure?

Options:

A.

Service level management

B.

IT operations management

C.

Capacity management

D.

Incident management

Question 34

Which of the following activities are performed by a service desk?

1. Logging details of incidents and service requests

2. Providing first-line investigation and diagnosis

3. Restoring service

4. Implementing all standard changes

Options:

A.

All of the above

B.

1, 2 and 3 only

C.

2 and 4 only

D.

3 and 4 only

Question 35

Which function or process would provide staff to monitor events in an operations bridge?

Options:

A.

Technical management

B.

IT operations management

C.

Request fulfilment

D.

Applications management

Question 36

Check, Act and Plan are three of the stages of the Deming Cycle.

Which is the fourth?

Options:

A.

Do

B.

Perform

C.

Implement

D.

Measure

Page: 9 / 11
Total 324 questions