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Salesforce Certified Administrator Exam (SP23) Questions and Answers

Question 41

The administrator at Cloud Kicks writes an assignment rule to send all cases created via email or the web to the Automated Cases Queue Any manually created cases should be owned by the agent creating them, however, the manually created cases now show the administrator as the owner.

What will the administrator find when troubleshooting this issue?

Options:

A.

An escalation rule is changing the case owner on case creation

B.

The Assignment Rule checkbox is selected by default.

C.

Another assignment rule is giving ownership to the administrator

D.

The Owner field is missing on the webform and email template.

Question 42

Northern Trail Outfitters wants to know the average stage duration for all closed Opportunities.

How should an administrator support this request?

Options:

A.

Use process builder to capture the daily average on each opportunity.

B.

Add Formula Fields to track Stages on each Opportunity.

C.

Run the Opportunity Stage Duration report.

D.

Refresh weekly reporting snapshots for Closed Opportunities.

Question 43

Universal Containers (UC) customers have provided feedback that their support cases are not being

responded to quickly enough. UC wants to send all unassigned Cases that have been open for more

than 2 hours to an urgent Case queue and alert the support manager.

which feature should an administrator configure to meet this requirement?

Options:

A.

Case Scheduled Reports.

B.

Case Dashboard Refreshes.

C.

Case Escalation Rules.

D.

Case Assignment Rules.

Question 44

The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out

the web-to-Lead form on their website. They want to send different Message based on the Lead

Industry Field Value.

What Should an administrator configure to meet this requirement?

Options:

A.

Use Validation rule to trigger workflow to email to Lead.

B.

Configure an auto response rule to email the lead.

C.

Add a public group and process builder to email the lead.

D.

Create an assignment rule to email the lead