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Total 220 questions

Salesforce Certified Platform Administrator II Questions and Answers

Question 45

Cloud Kicks (CK) has e sneaker maintenance plan that It Includes with all orders for Its new line of Bluetooth-enabled custom sneakers. The sneaker maintenance plan gives each customer 6 months of phone support in case they have Issues with their new sneakers. The administrator at CK is having a hard time keeping up with the work associated with managing the maintenance plan.

What should the administrator do to help manage the plan?

Options:

A.

Use Flow to automatically create and assign entitlements.

B.

Create a support process for the maintenance plan.

C.

Ensure milestones are in place for the maintenance plan.

D.

Set up and configure entitlement templates.

Question 46

Ursa Major Solar allows accounts to apply for loans to purchase solar panrts. Financial information will be stored in a custom object. Only finance team members should see the related financial information about the account.

What kind of field should the administrator create in the custom object?

Options:

A.

Lookup Relationship

B.

External Relationship

C.

Hierarchical Relationship

D.

Master-Detail Relationship

Question 47

Cloud Kicks (CK) typically sells Its products direct to consumer and tracks sales using the Order object In Salesforce. The head of sales has now decided that CK will also sell to retail locations for resale. The administrator wants to leverage opportunities and opportunity products for these new deals.

What should the administrator do to track accurate sales data on opportunities?

Options:

A.

Create new Products with the new retail pricing.

B.

Add a new Order Process for Orders generated from opportunities.

C.

Create a new Price Book for the new retail pricing.

D.

Add a required lookup field from the Order to the opportunity.

Question 48

AW Computing has implemented the Contacts to Multiple Accounts functionality. Users should be able to distinguish between contacts and related contacts.

What should the administrator do to configure the account page layout?

Options:

A.

Display both the contacts and the related contacts related lists.

B.

Display the related accounts related list on the page layout.

C.

Display the related contacts related list and add the direct field.

D.

Display the contacts related list and add the related field.

Page: 12 / 17
Total 220 questions