CVS Premium Exam Questions

The correct answers are B and C . In the Creativity Phase , the VM facilitator’s role is to stimulate open, unrestricted idea generation. The SAVE Value Methodology Standard states that the Creative Phase aims to develop a large quantity of ideas for performing each selected function, and that this effort should be unconstrained by habit, tradition, negative attitudes, assumed restrictions, and specific criteria. It also states that judgment and evaluation are suspended during this phase. ( courses.washington.edu )

Option B is effective because it invites reflection on missed opportunities and encourages participants to identify improvements without immediately judging feasibility. Option C is also effective because it removes normal constraints and encourages broad, imaginative thinking about the study subject. This matches the Creative Phase principle that free flow of thoughts and ideas is required, without criticism or premature evaluation. ( courses.washington.edu )

Option A is not ideal because it introduces authority influence and may cause the team to conform to the project manager’s view. Option D restricts open participation and weakens creative flow.

References/topics: Creativity Phase; VM Facilitation; Divergent Thinking; Idea Generation; Suspending Judgment.

The correct answers are A. Encourage participation by those affected by the change and D. Appoint an oversight committee . In the Implementation Phase, the approved VM proposal must be converted from an accepted recommendation into an actual organizational action. When the proposal requires organizational change, technical approval alone is not enough; successful implementation depends heavily on acceptance, ownership, coordination, and follow-through.

Encouraging participation by those affected by the change is essential because employees, managers, operators, and process owners who must live with the change often understand the practical barriers, workflow impacts, training needs, and resistance points. Their involvement improves buy-in and reduces implementation failure.

Appointing an oversight committee is also appropriate because organizational change normally crosses departments, responsibilities, and authority levels. Oversight provides governance, monitors progress, resolves conflicts, confirms accountability, and ensures the approved VM proposal remains aligned with the intended value improvement.

Option B is less suitable because an implementation plan should be clear and controlled, but not so rigid that it prevents adjustment during organizational transition. Option C is not required; a consultant may help in special cases, but it is not a primary VM implementation requirement.

References/topics: Implementation Phase; Change Adoption; Stakeholder Participation; Implementation Governance; VM Proposal Follow-Through.

The correct answer is A . Brainwriting is an idea-generation technique in which participants first develop ideas individually and silently in written form before the ideas are shared, reviewed, or expanded by the group. This fits the Creativity Phase because the purpose of that phase is to generate a quantity of ideas related to alternative ways of performing required functions. The SAVE Study Guide identifies the Creative Phase purpose as generating “a quantity of ideas” and asks the fundamental question: “How else may the functions be performed?” It also emphasizes establishing rules that protect the creative environment and using group idea-stimulation techniques. ( )

Option B describes verbal brainstorming, not brainwriting. Option C is incorrect because feasibility screening belongs later in the Evaluation Phase; limiting ideas during creativity suppresses innovation. Option D contains a partial brainwriting concept, because some brainwriting methods allow participants to build on others’ ideas, but the wording “instead of developing their own” is too restrictive and does not represent the core method. Brainwriting begins with silent individual idea capture.

References/topics: Creativity Phase; Idea Generation; Creativity Ground Rules; Group Idea-Stimulation Techniques; Brainwriting.

The correct answer is D. demonstrate that the VM team understood objectives of the VM study . At an Implementation Meeting, the decision-makers are not primarily looking for a training session on Value Methodology or a review of the VM Job Plan. They need confidence that the VM study results are grounded in the actual project objectives, constraints, required functions, and success criteria.

A five-minute presentation must be concise and decision-focused. The facilitator should quickly show that the VM team understood the study scope, owner goals, performance needs, cost drivers, risks, and implementation expectations. This builds credibility before decision-makers review the disposition of VM proposals.

Option A is incorrect because the Job Plan explains the process, but implementation decision-makers need results and alignment, not a phase-by-phase lecture. Option B is also too broad for a five-minute implementation presentation. Option C is inappropriate because the meeting is not about individual team-member recognition. The strongest presentation is one that links the VM recommendations back to the study objectives and shows that the team’s proposals support those objectives.

References/topics: Implementation Phase; Implementation Meeting; VM Proposal Disposition; Study Objectives; Decision-Maker Confidence.