CVS Exam Dumps : Certified Value Specialist

The correct answers are A and D . When a VM study team struggles to complete a FAST diagram, the facilitator should guide the team through questioning, not take control of the technical work. Asking whether a function is missing is an appropriate facilitation technique because a break in the How/Why logic often means the team has skipped a needed function, used an unclear verb-noun statement, or failed to connect a supporting function to a higher-order function. This keeps ownership with the team while helping them complete the logic chain.

Reviewing the level of abstraction is also correct. FAST diagramming requires functions to be placed at the right level: not too broad, not too detailed, and consistent with the project scope. If one function is stated at a strategic level and another at a component-detail level, the FAST diagram becomes difficult to organize.

Option B is incorrect because the facilitator should not reorganize the functions for the team; that weakens team participation and ownership. Option C is incorrect because not every identified function must appear in the final FAST diagram. Only functions that support the logical function model should be used.

References/topics: Function Analysis Phase; FAST Diagramming; Facilitation; Function Logic; Level of Abstraction.

VOC stands for Voice of the Customer . In Value Methodology, VOC is primarily associated with the Information Phase , where the VM team gathers, organizes, reviews, and transforms information before moving into Function Analysis. SAVE International’s Core Competencies specifically place “Voice of the customer” under Information Phase — Apply methods to transform information , tied to VM Guide Section 5.4.1 . ( )

The purpose of VOC is to capture what customers, users, owners, and stakeholders actually need, value, expect, and consider important. This is critical because VM does not define value only from the designer’s, supplier’s, or facilitator’s perspective. Instead, value must be interpreted through customer-required functions, performance expectations, quality needs, constraints, and acceptance criteria. Option C, “voice of the client,” is too narrow because the client may be only one stakeholder, while VOC reflects the broader customer/user value perspective. Options A and D are not recognized VM terms in this context.

References/topics: Information Phase; Voice of the Customer; Transforming Information; Customer Requirements; Value Determination.

The correct answer is A . Initial cost is the acquisition, construction, production, or installation expenditure incurred at the start of the alternative’s life. SAVE’s dictionary defines initial cost as the initial expenditure of resources to develop, acquire, produce, or construct a project, product, or process, and notes that it is interchangeable with capital cost.

Here, the calculation is direct:

1,000 square meters × $30 per square meter = $30,000.

The maintenance costs, shampooing cost, service life, and vinyl data are not needed for this specific question because it asks only for the initial cost of carpet , not the life-cycle cost. Options B, C, and D incorrectly include additional amounts or appear to mix operating/maintenance costs with initial cost. In CVS-style questions, the trap is often to include irrelevant life-cycle data. A disciplined evaluator first identifies the cost category being requested: initial cost, recurrent annual cost, single expenditure, salvage value, present worth, annualized cost, or total life-cycle cost.

References/topics: Evaluation Phase; Initial Cost; Life-Cycle Cost Analysis.