Courses and Certificates Information-Technology-Management Updated Exam

The daily stand-up (daily Scrum) meeting is a short, time-boxed meeting where team members share:

What they accomplished yesterday

What they plan to do today

Any obstacles or blockers they face

This meeting promotes transparency, communication, and quick issue resolution.

Option B (Sprint retrospective): Focuses on team improvement after a sprint, not daily updates.

Option C (Backlog refinement): Involves updating backlog items, not daily progress.

Option D (Product demo): Occurs at the sprint review, showcasing completed work.

Thus, the correct ceremony is the daily stand-up meeting.

Comprehensive and Detailed Explanation From Exact Extract:

A Trojan horse (or simply “Trojan”) is a type of malware that pretends to be legitimate or useful software to trick users into installing or running it. Once executed, it can create backdoors, download additional malicious components, or allow unauthorized access to the system, while often hiding its true purpose.

Why B is correct: A Trojan disguises itself as something benign or helpful (such as a free utility, game, or update) in order to deceive the user and gain access. This matches the definition given in standard cybersecurity sections of IT management materials.

Why the others are incorrect:

A. Keylogger – Specializes in capturing keystrokes to steal information like passwords; it may be delivered by a Trojan, but the defining behavior is keystroke logging, not masquerading as legitimate software.

C. Spyware – Secretly monitors user activity and sends data to an attacker; it focuses on surveillance, not necessarily on pretending to be legitimate software as its core characteristic.

D. Rootkit – Designed to hide the presence of malware or attackers by modifying system processes and tools; its main role is stealth and persistence, not initial disguise as legitimate software.

Comprehensive and Detailed Explanation From Exact Extract:

In the ITIL service lifecycle, Service Design is the stage that focuses on designing IT services so they can effectively support and meet business objectives and requirements. This stage is responsible for planning and designing new or changed services with the right processes, architectures, technologies, and measurements to ensure that, once implemented, the services are fit for purpose (utility) and fit for use (warranty) in alignment with business needs.

Service Design ensures that IT services are properly planned, specified, and structured before they are transitioned into the live environment. It covers aspects such as service level requirements, capacity, availability, continuity, security, and vendor management so that the IT organization can deliver services that support current and future business goals.

Service operation focuses on the day-to-day delivery and support of IT services once they are live.

Service transition is concerned with moving services from design to operation, managing change, release, and deployment.

Continual service improvement focuses on evaluating and improving services and processes over time.

Because Service Design is the stage that ensures IT services are planned and structured to meet business objectives, the correct answer is B. Service design.

Procurement management in project management involves acquiring goods, services, or results from external vendors or providers. This includes vendor selection, contract negotiation, procurement planning, and performance monitoring to ensure external resources support project goals.

Option A: Workload evaluation is part of resource management, not procurement.

Option C: Internal team and resource management is separate from procurement.

Option D: Communications management deals with stakeholder information, not procurement.

Thus, the purpose of procurement management is to obtain goods and services from external providers.