Courses and Certificates Information-Technology-Management Passing Score

Understanding Augmented Reality (AR):

AR overlays digital content onto the physical world, enhancing real-world environments with computer-generated information.

Examples include AR applications for navigation, product visualization, and immersive training.

Use Case in Organizations:

Companies use AR to provide enriched customer experiences, visualize complex data, and streamline operations.

For example, AR apps can show additional product details or simulate how a product fits into a real-world environment.

Why Other Options Are Incorrect:

Option A (Expert systems): Expert systems use rule-based logic to solve problems but do not overlay information on the real world.

Option B (Intelligent agent): Intelligent agents automate tasks and do not involve AR functionalities.

Option C (Neural network): Neural networks focus on data processing, not augmenting reality.

Sales tracking is a core feature of CRM systems that allows sales representatives to monitor leads, opportunities, and deals through each stage of the sales pipeline. This enables better forecasting, prioritization, and management of customer relationships.

Option B: Customer asset tracking monitors product ownership, not sales pipeline progress.

Option C: Sales performance metrics measure results, not track deal progress in real-time.

Option D: Customer segmentation categorizes customers but does not track deals.

Thus, the CRM feature for monitoring deal progress is Sales tracking.

Comprehensive and Detailed Explanation From Exact Extract:

A key benefit of manufacturing ERP systems is improved coordination of materials used in production. ERP integrates purchasing, inventory management, and production planning so that materials and components are:

Ordered at the right time

Delivered in the right quantities

Available at the correct locations for manufacturing activities

This integration reduces stockouts, excess inventory, and delays caused by missing parts, thereby making production more efficient and reliable. Improved material coordination supports smoother workflows on the production floor and better alignment between demand and supply.

Option A (Customized machine software) refers to specialized software for specific machines or equipment, which is not the primary benefit of a manufacturing ERP system.

Option B (Streamlined hiring processes) is a human resources function and would be associated with HR systems, not specifically manufacturing ERP.

Option C (Enhanced supplier marketing) relates more to marketing and promotion to suppliers, which is not a central benefit of manufacturing ERP.

Thus, the primary benefit listed that aligns with manufacturing ERP is improved material coordination.

IT sustainability focuses on reducing environmental impact and promoting energy efficiency in technology use. This is achieved through measures such as:

Using energy-efficient hardware

Implementing green data center practices

Adjusting power management settings

Extending equipment life cycles where possible

These practices lower energy consumption, reduce waste, and support corporate social responsibility goals.

Option B: Incorrect—frequent replacement of devices increases e-waste and is not sustainable.

Option C: Incorrect—expanding data centers generally increases environmental footprint.

Option D: Incorrect—using high-performance hardware for all tasks wastes energy when simpler systems would suffice.

Therefore, IT sustainability is improved by using efficient hardware and power settings.