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VeriSM Essentials Questions and Answers

Question 1

The Management Mesh can only be built once the organizational governance and service management principles are understood. What else must also be developed before the Mesh is built?

Options:

A.

Design specifications

B.

Operational plans

C.

Strategic plans

D.

Tactical plans

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Question 2

New technology has led to changes within organizations.

Which is one of these changes?

Options:

A.

Services are driven by stable management practices which discourage technology innovation.

B.

Services can be delivered from anywhere to anywhere.

C.

Services now undergo a more rigid functional change approach within organizations.

D.

Services that rely on traditional rigid management approaches are preferable to organizations.

Question 3

What differentiates VeriSM™ from other IT service management approaches?

Options:

A.

VeriSM™ differentiates IT from other service management practices.

B.

VeriSM™ focuses on the corporate IT aspects in the organization.

C.

VeriSM™ is a logical evolution to older IT service management practices.

D.

VeriSM™ takes all organizational capabilities into account.