Pegasystems Related Exams
PEGAPCSSA87V1 Exam

An assignment service-level agreement (SLA) is configured with the following details:
♦ Initial urgency: 20
♦ Assignment ready: Timed delay of 2 hours
♦ Goal: 5 hours and increase urgency by 10
♦ Deadline: 2 hours and increase urgency by 25
♦ Passed deadline: 1 hour, increase urgency by 5, and limit events to 6
The case reaches the assignment at 9 AM on Wednesday.
Assuming no other urgency adjustments, what is the assignment urgency 6.5 hours after the case reaches the assignment?
Which statement is true about services?
Which two configurations are required when adding a Split for Each shape to your case life cycle? (Choose Two)