PEGACSSA72V1 Exam Dumps : Certified Senior System Architect (CSSA) 72V1

Users are spending excess time researching duplicate cases to determine whether to process or resolve the cases. Which two options allow you to reduce the number of potential duplicate cases? (Choose Two)

In a flow, an integrator shape calls a connector that writes data to a system of record. The system of record is not currently available.

How do you simulate the service call invoked from the integrator shape?

In the first step in a case type, the user compares data on a form to the data on a customer account. If the data matches, the case is resolved. If the data does not match, the user advances the case to update the account.

Management only wants a record of the cases that update an account. What two configuration options do you use to implement this requirement? (Choose Two)