PEGACSSA72V1 Exam Dumps : Certified Senior System Architect (CSSA) 72V1

Use a skill-based router to route assignments to users in the appropriate division.

Circumstance the flow based on the operator division to route assignments.

Use a load-balanced router to route assignments to the appropriate division.

Pass the workbasket name as a property reference using values on a data page.

Add logic to the pre-processing data transform to test if values were already initiated.

Do nothing. The pre-processing data transform is only called once for each assignment.

Make sure that the flow action does not have the highest likelihood since it will always be invoked.

Configure the data transform as post-processing instead of pre-processing.

Provide the customer service representative with a list of potential reasons the customer has called.

Provide problem-solving guidance for customer service representatives so every customer is treated consistently.

Identify why response rates for a campaign in a region are lower than the company average.

Reduce average handle time of each customer interaction to less than two minutes per incident.