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PEGACSSA72V1 Exam Dumps : Certified Senior System Architect (CSSA) 72V1

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Certified Senior System Architect (CSSA) 72V1 Questions and Answers

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Question 1

The ruleset list for an application consists of the following rulesets, ordered from highest to lowest:

A rule with an Apply to: class of TGB-HR-SelfService-Work-TimeOff references a rule named EnterEmphyeeDetails. The four instances of EnterEmployeeDetails in the rules cache are shown in the following table.

Which instance of EnterEmployeeDetails is chosen during rule resolution?

Options:

A.

TGB-HR-SelfService-Work-TimeOff .EnterEmployeeDetails (SelfService:01-01-02)

B.

TGB .EnterEmployeeDetails (TGB:01-01-02)

C.

TGB-HR-SelfService-Work .EnterEmployeeDetails (SelfService:01-01-01) .

D.

TGB-HR-SelfService-Work-TimeOff.EnterEmployeeDetails (SelfService:01-01-01)

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Question 2

An organization uses a common process to address account inquiries from customers. Each division maintains its own workbaskets for processing account inquiries. Select the configuration that standardizes the process while ensuring that users in each division only see assignments appropriate to their division.

Options:

A.

Use a skill-based router to route assignments to users in the appropriate division.

B.

Circumstance the flow based on the operator division to route assignments.

C.

Use a load-balanced router to route assignments to the appropriate division.

D.

Pass the workbasket name as a property reference using values on a data page.

Question 3

Which of the following requirements can be implemented using Next Best Action?

Options:

A.

Provide the customer service representative with a list of potential reasons the customer has called.

B.

Provide problem-solving guidance for customer service representatives so every customer is treated consistently.

C.

Identify why response rates for a campaign in a region are lower than the company average.

D.

Reduce average handle time of each customer interaction to less than two minutes per incident.

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