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PEGACSSA72V1 Exam Dumps : Certified Senior System Architect (CSSA) 72V1

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Certified Senior System Architect (CSSA) 72V1 Questions and Answers

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Question 1

A flow action calls a pre-processing data transform to initiate values. There are several flow actions available for the assignment. You want to make sure that the values are only initiated once for each flow action.

How do you implement a solution?

Options:

A.

Add logic to the pre-processing data transform to test if values were already initiated.

B.

Do nothing. The pre-processing data transform is only called once for each assignment.

C.

Make sure that the flow action does not have the highest likelihood since it will always be invoked.

D.

Configure the data transform as post-processing instead of pre-processing.

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Question 2

Which of the following requirements can be implemented using Next Best Action?

Options:

A.

Provide the customer service representative with a list of potential reasons the customer has called.

B.

Provide problem-solving guidance for customer service representatives so every customer is treated consistently.

C.

Identify why response rates for a campaign in a region are lower than the company average.

D.

Reduce average handle time of each customer interaction to less than two minutes per incident.

Question 3

The ruleset list for an application consists of the following rulesets, ordered from highest to lowest:

A rule with an Apply to: class of TGB-HR-SelfService-Work-TimeOff references a rule named EnterEmphyeeDetails. The four instances of EnterEmployeeDetails in the rules cache are shown in the following table.

Which instance of EnterEmployeeDetails is chosen during rule resolution?

Options:

A.

TGB-HR-SelfService-Work-TimeOff .EnterEmployeeDetails (SelfService:01-01-02)

B.

TGB .EnterEmployeeDetails (TGB:01-01-02)

C.

TGB-HR-SelfService-Work .EnterEmployeeDetails (SelfService:01-01-01) .

D.

TGB-HR-SelfService-Work-TimeOff.EnterEmployeeDetails (SelfService:01-01-01)

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