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PEGACSSA72V1 Exam Dumps : Certified Senior System Architect (CSSA) 72V1

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Certified Senior System Architect (CSSA) 72V1 Questions and Answers

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Question 1

Users are spending excess time researching duplicate cases to determine whether to process or resolve the cases. Which two options allow you to reduce the number of potential duplicate cases? (Choose Two)

Options:

A.

Increase the weights of the weighting conditions.

B.

Increase the weighting threshold.

C.

Decrease the weighting threshold.

D.

Decrease the weights of the weighting conditions.

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Question 2

Which of the following requirements can be implemented using Next Best Action?

Options:

A.

Provide the customer service representative with a list of potential reasons the customer has called.

B.

Provide problem-solving guidance for customer service representatives so every customer is treated consistently.

C.

Identify why response rates for a campaign in a region are lower than the company average.

D.

Reduce average handle time of each customer interaction to less than two minutes per incident.

Question 3

Which two options can you use to provide test data when unit-testing a rule? (Choose Two)

Options:

A.

Open a case, then copy values from pyWorkPage in the Run Rule dialog.

B.

Use the Clipboard tool to populate values on the clipboard page runRulePage.

C.

Create a data transform and select the data transform in the Run Rule dialog.

D.

Create an activity to populate the clipboard page pySimulationDataPage.

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