Pegasystems Related Exams
PEGACPSSA23V1 Exam
An assignment service-level agreement (SLA) is configured with the following details:
♦ Initial urgency: 20
♦ Assignment ready: Timed delay of 2 hours
♦ Goal: 5 hours and increase urgency by 10
♦ Deadline: 2 hours and increase urgency by 25
♦ Passed deadline: 1 hour, increase urgency by 5, and limit events to 6
The case reaches the assignment at 9 AM on Wednesday.
Assuming no other urgency adjustments, what is the assignment urgency 6.5 hours after the case reaches the assignment?
What is the function of class mapping for reports?
Teams X and Y work on different enhancements in the same ruleset. The release date for each enhancement is uncertain.
Which two options, when performed together, allow each team to keep its work separate? (Choose Two)