Pegasystems Related Exams
PEGACPSSA23V1 Exam
An assignment service-level agreement (SLA) is configured with the following details:
♦ Initial urgency: 20
♦ Assignment ready: Timed delay of 1 hour
♦ Goal: 5 hours and increase urgency by 10
♦ Deadline: 8 hours and increase urgency by 20
♦ Passed deadline: 2 hours, increase urgency by 20, and limit events to 5
Assuming no other urgency adjustments, what is the assignment urgency 16 hours after the case reaches the assignment.
A report needs to list the user ID of the manager of the operator who creates a time-off case. The report provides information from the MyCo-HR-SelfService-Work-TimeOff and Data-Admin-Operator-ID classes.
Which two options independently satisfy the business outcome? (Choose Two)
In which two scenarios is it a Pega best practice to use Pega Web Mashup over a Pega API integration? (Choose two.)