Pegasystems Related Exams
PEGACPSSA23V1 Exam
An assignment service-level agreement (SLA) is configured with the following details:
♦ Initial urgency: 20
♦ Assignment ready: Timed delay of 1 hour
♦ Goal: 5 hours and increase urgency by 10
♦ Deadline: 8 hours and increase urgency by 20
♦ Passed deadline: 2 hours, increase urgency by 20, and limit events to 5
Assuming no other urgency adjustments, what is the assignment urgency 16 hours after the case reaches the assignment.
As a best practice, in which situation do you use a keyed data page?
A Fulfillment report needs to list the user ID of the employee who packages the items to ship in an Order case. The report provides information from the MyCo-Orders-Work-Ship and Data-Admin-Operator-ID classes.
Which two options independently satisfy the report requirements? (Choose two.)