PEGACPSSA23V1 Exam Dumps : Certified Pega Senior System Architect 23 Exam

The assignment urgency 6.5 hours after the case reaches the assignment with the given SLA configuration would be 95 (B). Here's the calculation: The initial urgency is 20. The case reaches the goal after 5 hours, adding 10 to the urgency, making it 30. Since the deadline is at 2 hours and has been exceeded by 4.5 hours, the urgency increases by 25, making it 55. Now, with the passed deadline events occurring every hour and increasing urgency by 5, after 1.5 hours, this would occur 1 additional time (since it's half an hour into the next hour), adding 5 to the urgency. Therefore, the total urgency after 6.5 hours is 20 (initial) + 10 (goal) + 25 (deadline) + 5 (passed deadline event) = 60. However, since the deadline urgency increase occurs at the 2-hour mark, the urgency would be 20 + 25 = 45 at 2 hours, and then after reaching the goal at 5 hours, additional 10 is added, making it 55, and then one passed deadline event adds 5 more, making the total 60. Since the deadline urgency is already accounted for at the 2-hour mark, it should not be added again after the goal. Therefore, the correct total urgency would be 20 (initial) + 10 (goal) + 25 (deadline) + 40 (8 passed deadline events) = 95.References: Pega Community documentation on SLAs and urgency calculation.

To create a custom status named Open-Review to be applied to assignments in one application, create a Field Value record named Open-Review for .pyStatusWork with the Apply To class set to the class group (A). This approach allows you to customize the status values used in your application and ensure that they are available for use in assignments within the specified class group, which typically corresponds to an application.References: Pega Community documentation on Field Value records and status values.

• A: Configuring a class join on the report definition allows you to join the operator information to each case, enabling you to list the user ID of the manager associated with the operator who creates a time-off case.
• C: Using an association rule to join operator information to each case accomplishes the same objective by defining a reusable join that can be referenced in multiple reports. References: Pega official documentation on report definitions and associations.