Pegasystems Related Exams
PEGACPSSA23V1 Exam
In the hierarchy of a single organization, which statement about the relationship between organizational elements is true?
An assignment service-level agreement (SLA) is configured with the following details:
♦ Initial urgency: 20
♦ Assignment ready: Timed delay of 1 hour
♦ Goal: 5 hours and increase urgency by 10
♦ Deadline: 8 hours and increase urgency by 20
♦ Passed deadline: 2 hours, increase urgency by 20, and limit events to 5
Assuming no other urgency adjustments, what is the assignment urgency 16 hours after the case reaches the assignment.
A data page is used to retrieve data from an external system. If an error occurs, you want to display a message to the user and send an email to the system administrator.
How do you implement this requirement?