Pegasystems Related Exams
PEGACPSSA23V1 Exam
A requirement states that the Manager role cannot open a purchase request during the Audit stage. How do you configure the case stage to satisfy this requirement?
An assignment service-level agreement (SLA) is configured with the following details:
♦ Initial urgency: 20
♦ Assignment ready: Timed delay of 1 hour
♦ Goal: 5 hours and increase urgency by 10
♦ Deadline: 8 hours and increase urgency by 20
♦ Passed deadline: 2 hours, increase urgency by 20, and limit events to 5
Assuming no other urgency adjustments, what is the assignment urgency 16 hours after the case reaches the assignment.
Your application is deployed to the cloud. A data source outside your application populates a data page by using your data access pattern configuration. You receive complaints that the system takes a long time to fetch data each time the case worker accesses information for a different customer.
Which approach solves this performance issue?