PEGACPBA88V1 Exam Dumps : Certified Pega Business Architect 8.8

Pega offers several collaboration tools, each suited for different types of communication and interaction. For an environment where peers exchange ideas about initiatives to retain employees, the best collaboration tool is "Spaces."

Spaces: This tool is designed for collaborative environments where team members can share ideas, discuss initiatives, and collaborate on projects.

Interactive Environment: Spaces provide a platform for ongoing discussions, file sharing, and real-time collaboration, making it ideal for exchanging ideas and initiatives.

References:

Pega Academy: Collaboration Tools

Pega Documentation: Using Spaces for Team Collaboration

The basic condition for identifying duplicate cases, such as IT tickets for the same issue, is to check if the issue type is the same. By configuring the Search duplicate cases step to identify cases where the issue type is the same, you can effectively identify and manage duplicate IT tickets related to common problems like "the office Wi-Fi is down."

Process Step Description: "A user enters information for a car reservation request."Process Step: Collect Information

Process Step Description: "The system evaluates the request type to determine the next step."Process Step: Decision

Process Step Description: "A manager determines whether to approve or reject a timesheet."Process Step: Approval

Process Step Description: "The system notifies the user of the case status by email."Process Step: Automation

A user enters information for a car reservation request.

Process Step: Collect Information

Explanation: This step involves gathering data from the user. In Pega, collecting information typically involves prompting the user to enter necessary details to move the case forward.