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OG0-061 Exam Dumps : IT4IT Part 1 Exam

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IT4IT Part 1 Exam Questions and Answers

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Question 1

Which of the following is a Key Performance Indicator of the Request to Fulfill value stream?

Options:

A.

The percentage reduction in the network required for new or changed services

B.

Self-Service: Increased success rate for user self-fix

C.

Satisfied customers per service/application

D.

Arrival and departure rate of service requests

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Question 2

What is an objective of the Detect to Correct value stream?

Options:

A.

To build a culture of collaboration between IT operations and IT development

B.

To manage an inviting consumption experience to acquire services, goods, knowledge, and support

C.

To track the service usage and control the chargeback contract

D.

To provide an overview of the business of IT operations and the services delivered

Question 3

What does the Event data object represent?

Options:

A.

A user inquiry to the Service Desk

B.

An alert signifying a change of state of a monitored Configuration Item

C.

An issue or flaw with delivered code or physical service blueprint

D.

An interruption to normal service operations

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