The Open Group OG0-061 Dumps

Presenting service offers to consumers and facilitating consumption and payment

Aggregating catalog from various suppliers into consumable Offers that users can order

Breaking down and routing requests, and keeping Subscription information up do date

Orchestrating the delivery of various requests amongst (one or more) fulfillment engines in order to deliver the IT service

The percentage reduction in the network required for new or changed services

Self-Service: Increased success rate for user self-fix

Satisfied customers per service/application

Arrival and departure rate of service requests

To build a culture of collaboration between IT operations and IT development

To manage an inviting consumption experience to acquire services, goods, knowledge, and support

To track the service usage and control the chargeback contract

To provide an overview of the business of IT operations and the services delivered

A policy framework for IT governance

A supply chain management model

A technical interoperability standard

A standard for managing the business of IT

A user inquiry to the Service Desk

An alert signifying a change of state of a monitored Configuration Item

An issue or flaw with delivered code or physical service blueprint

An interruption to normal service operations

Primary activities are core for the overall business operating model, while the activities of the IT value chain are a supporting activity

Primary activities focus on the early stages of the IT lifecycle, while supporting activities focus on the later stages

Primary activities are core and vital to the IT function, while supporting activities help ensure its efficiency and effectiveness

Primary activities focus on systems design and construction; supporting activities include planning and operations management