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MB-240 Exam Dumps : Microsoft Dynamics 365 for Field Service

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Microsoft Dynamics 365 for Field Service Questions and Answers

Question 1

You work for a recycling company that provides customers with large compactor units to collect their recyclable materials. The compactor units are comprised of two separate components: a container to collect the recyclable materials and a separate component that compacts the recyclable materials to make them easier to transport.

These containers are expensive, and the components tend to break down frequently, requiring ongoing maintenance and repairs.

You need to easily track the containers that your company has at each client location and maintain a service history for each of the sub-components.

Options:

A.

Configure the customer asset records hierarchically, and maintain service history at the sub-component level.

B.

Configure the customer inventory records individually, in order to maintain the service history at the parent component level.

C.

Configure the customer inventory records in a hierarchy, and maintain service history at the subcomponent level.

D.

Configure the customer asset records hierarchically, and maintain service history at the service account level.

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Question 2

You need to set up the system to manage the work hours template for all the resources. Which two actions should you perform? Each correct answer presents a part of the solution. NOTE: Each correct selection is worth one point.

Options:

A.

Go to the resource and select the Working hours tab.

B.

Set the resources in the correct time zone.

C.

Create a work hours template based on the region.

D.

Create new working hours, then select Repeat as "custom", with "Monday to Friday' and the hours set as "8:00 am to 5:00 pm'

E.

Select the resource, set the calendar, and apply the working hours template.

Question 3

Your organization wants to use the new Microsoft Dynamics 365 Field Service mobile app. You need to install this app for the technicians.

In order to run the initial tests, you install the mobile app and connect with the Sandbox environment to verify that everything is working as expected.

Now, you want to connect the mobile app to the Production environment

Which two actions should you take? Each correct answer presents a part of the solution.

NOTE: Each correct selection is worth one point

Options:

A.

Stay logged in, and select Reconfigure to delete data and clear cache from your device.

B.

Sign out, and then log in as your new production user.

C.

Go to the main menu, then select the Person icon.

D.

Go to the main menu, then select the Settings icon.