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MB-240 Exam Dumps : Microsoft Dynamics 365 for Field Service

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Microsoft Dynamics 365 for Field Service Questions and Answers

Question 1

You are the Dynamics 365 Field Service technician manager for Contoso Ltd.

Your customers are indicating they are being double invoiced for certain work orders They are receiving the quarterly invoice, and another invoice after the service is performed.

You need the system to automatically handle these scenarios, while still sending out invoices for work orders that are not generated from an agreement.

What should you do to avoid double billing your customers that have agreements?

Options:

A.

Manually update the Invoice lines prior to sending to the customer.

B.

Turn-off Invoice Generated on Closed-Posted work orders to avoid invoice generation when a work order is Closed-Posted

C.

Update the Invoice Journal lines to ensure the lines are $0.00.

D.

Create a process using price lists and entitlements to ensure the work order subtotal and work order invoice is $0.00.

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Question 2

You need to configure the dental check-up. before relating it to the existing incident type. What should you create?

Options:

A.

Product Field Service type: Non-inventory

B.

Product. Field Service type: inventory

C.

Service task type

D.

Characteristic

Question 3

Your organization wants to use the new Microsoft Dynamics 365 Field Service mobile app. You need to install this app for the technicians.

In order to run the initial tests, you install the mobile app and connect with the Sandbox environment to verify that everything is working as expected.

Now, you want to connect the mobile app to the Production environment

Which two actions should you take? Each correct answer presents a part of the solution.

NOTE: Each correct selection is worth one point

Options:

A.

Stay logged in, and select Reconfigure to delete data and clear cache from your device.

B.

Sign out, and then log in as your new production user.

C.

Go to the main menu, then select the Person icon.

D.

Go to the main menu, then select the Settings icon.