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MB-240 Exam Dumps : Microsoft Dynamics 365 for Field Service

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Microsoft Dynamics 365 for Field Service Questions and Answers

Question 1

You are a Dynamics 365 for Field Service Administrator. Your organization wants to use Connected Field Service for existing Customer Assets.

You install Connected Field Service and set up Azure IoT Central, but it seems no alerts are being received in Dynamics 365 for the devices.

You need to find the issue and resolve it.

Which action should you choose?

Options:

A.

Configure the Create CFS alerts from IoT Central Workflow within Dynamics 365.

B.

Create the IoT Connected Device connection role to link devices to customer assets.

C.

Register the device in Dynamics 365 Connected Field Service.

D.

Configure the Create CFS alerts from IoT Central within Microsoft Flow.

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Question 2

You are configuring settings related lo booking status.

You have the following booking status;

1. Arrived On Site associated with the Field Service status In Progress

2. Repair associated with the Field Service status In Progress

3. Completed, associated with the Field Service status Completed

You need to anticipate what will happen when a technician updates their booking status on their Field Service mobile app

Which two scenarios will happen by default? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point

Options:

A.

By default a timestamp is created only when a booking status change results in a Field Service status change.

B.

A timestamp is created for Arrived On Site

It is then overwritten by a new time stamp when the booking status is updated to Repair &s the associated status is still in progress. This is followed by a new timestamp when the booking status is updated to Completed

A timestamp is created when the booking status is updated to Arrived On Site.

C.

No timestamp is created for Repair as the associated status is still in progress

This is followed by a new timestamp when the booking status is updated to Completed

D.

By default a timestamp is created with every booking status change.

Question 3

You are the Dynamics 365 Field Service technician manager for Contoso Ltd.

Your customers are indicating they are being double invoiced for certain work orders They are receiving the quarterly invoice, and another invoice after the service is performed.

You need the system to automatically handle these scenarios, while still sending out invoices for work orders that are not generated from an agreement.

What should you do to avoid double billing your customers that have agreements?

Options:

A.

Manually update the Invoice lines prior to sending to the customer.

B.

Turn-off Invoice Generated on Closed-Posted work orders to avoid invoice generation when a work order is Closed-Posted

C.

Update the Invoice Journal lines to ensure the lines are $0.00.

D.

Create a process using price lists and entitlements to ensure the work order subtotal and work order invoice is $0.00.