MB-240 Exam Dumps : Microsoft Dynamics 365 for Field Service

A dispatcher in Indianapolis. Indiana receives an emergency service call on July 4 and assigns the booking to a third-party contractor, attaching the emergency SLA. The contractor receives notification of the work order and travels from his home to the job site, arriving 3.5 hours after the work was assigned.

The contractor works for 2 hours, installing 2 new identical chillers, which need to be added to the customer ' s annual maintenance agreement. The contractor fills in product usage and notes, gets the client ' s signature, and then changes the booking status to Completed

A back office employee needs to look at the work order to ensure accuracy, then change the status to Posted.

When performing a quality check, what will the back office employee expect to see as a result of this service call? To answer, drag the appropriate record type to the correct statement. Each record type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct match is worth one point.

Your organization wants to roll out a preventive maintenance offer to select existing customers to help improve customer satisfaction and service revenue.

As part of this initiative, your organization wants to provide some specific customers with a one (1) year 10% discount on all work order products and services based on a preset price list.

You need to ensure that this discount is applied dynamically upon creation of a relevant work order.

Solution: Create an agreement for each customer where you add the discounted prices on all products and services to the agreement price list. The discounted prices will be reflected on all work orders generated.

Does this meet the goal?

A customer wants to book a servicing appointment from the Field Service self-scheduling portal.

The customer needs to be able to schedule an appointment with an available technician with the right skillset for the job.

Which two options can be used? Each correct answer presents a complete solution,

NOTE: Each correct selection is worth one point