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MB-240 Exam Dumps : Microsoft Dynamics 365 for Field Service

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Microsoft Dynamics 365 for Field Service Questions and Answers

Question 1

You are configuring settings related lo booking status.

You have the following booking status;

1. Arrived On Site associated with the Field Service status In Progress

2. Repair associated with the Field Service status In Progress

3. Completed, associated with the Field Service status Completed

You need to anticipate what will happen when a technician updates their booking status on their Field Service mobile app

Which two scenarios will happen by default? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point

Options:

A.

By default a timestamp is created only when a booking status change results in a Field Service status change.

B.

A timestamp is created for Arrived On Site

It is then overwritten by a new time stamp when the booking status is updated to Repair &s the associated status is still in progress. This is followed by a new timestamp when the booking status is updated to Completed

A timestamp is created when the booking status is updated to Arrived On Site.

C.

No timestamp is created for Repair as the associated status is still in progress

This is followed by a new timestamp when the booking status is updated to Completed

D.

By default a timestamp is created with every booking status change.

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Question 2

Your company hires a consultant to help them determine the best way to efficiently dispatch the best technicians to customer sites.

The consultant suggests that for phase one, your company should use a proficiency model that includes four ratings:

In Training, rating 1 Familiar, rating 3 Proficient, rating 5 Expert, rating 7

You need to evaluate this proficient model.

Which three statements apply to this proficiency model? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Options:

A.

There are multiple proficiency models available "out of the box" and you must choose one of them.

B.

This proficiency model can be created even though the ratings numbers have gaps.

C.

This proficiency model would need to be created.

D.

This information above is all that is needed to create a proficiency model.

E.

This proficiency model cannot be created because the ratings numbers have gaps.

Question 3

Litware, Inc. designers sometimes have to schedule an experienced technician and trainee to go out to a customer's home to take measurements.

One of their customers, wants a kitchen and bathroom remodel completed during the same timeframe. The customer has asked for Litware, Inc. to have both measurements completed at the same time.

Currently, Litware, Inc. does not any technicians with both kitchen remodeling and bath remodel skills. Litware, Inc. wants to use the new Quick Book functionality to schedule multiple resources to this work order.

Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Options: